Monika Negi
Travel Expert
New Delhi
Summary
Dedicated Travel professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager - Corporate
Travistas India
New Delhi
11.2021 - Current
- Handling hospitality of Meetings, Incentives, Conferences and Exhibition
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Bonavita Technologies Pvt Ltd
New Delhi
05.2016 - 03.2018
- Account Manager for 20+ sales advisors that contributed to maximum value towards sales
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Training on destination and system for effective work environment
- Accountable for pre and post travel enquiry requirement fulfillment
Assistant Manager - Sales & Operations
Travistas
New Delhi
06.2014 - 05.2016
- Managed hospitality in events and conferences
- Managed meetings for vendor contracting and negotiation with suppliers
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cruise Counsellor
Tirun Travel Marketing
New Delhi
02.2011 - 06.2014
- Managed sales and post sales of cruise passengers of Royal Caribbean Cruises, Celebrity Cruise and Azamara Club Cruises
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Participated in many fairs and exhibitions to promote sales
- Cultivated interpersonal skills by building positive relationships with agents to enhance sales.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Executive
Make My Trip Pvt Ltd
New Delhi
12.2007 - 02.2011
- Managed customer queries post sales of domestic flights
- Worked in outbound packages of south east destinations
- Taking trainings to strengthen the knowledge on destinations
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
Education
MBA - Operations Management
04.2011 - 03.2013
Bachelor of Arts - Bachelor of Arts
04.2007 - 03.2010
Diploma - Aviation And Hospitality Management
04.2006 - 08.2007
Skills
Customer relations specialist
undefinedAccomplishments
- Token of appreciation from guests for excellent service
- Token of appreciation from upper management for excellent work
- Token of appreciation in the form of gift for best performer consecutively for 2 months in MakeMyTrip
- Certificate of best performer in Bonavita Technologies Pvt Ltd
Additional Information
Personal Information
- Date of birth : 07-Apr-1987
- Father's name : Mr Anand Singh Negi
- Marital Status : Married
- Language known : English and Hindi
- Nationality : Indian
- Passport number : R7506600
Timeline
Operations Manager - Corporate - Travistas India
11.2021 - Current
Assistant Manager - Bonavita Technologies Pvt Ltd
05.2016 - 03.2018
Assistant Manager - Sales & Operations - Travistas
06.2014 - 05.2016
Sikkim Manipal University - MBA, Operations Management
04.2011 - 03.2013
Cruise Counsellor - Tirun Travel Marketing
02.2011 - 06.2014
Executive - Make My Trip Pvt Ltd
12.2007 - 02.2011
University of Delhi - Bachelor of Arts, Bachelor of Arts
04.2007 - 03.2010
Flying Cats - Diploma, Aviation And Hospitality Management
04.2006 - 08.2007
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