Monika Paswan
Gorakhpur
Summary
Experienced in managing daily operations and leading teams to achieve sales targets. Proven track record of enhancing customer satisfaction through excellent service and strategic problem-solving. Exceptional communication and organisational skills, ensuring smooth workflow and staff development.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
Utkarsh Small Finance bank
Gorakhpur
12.2020 - Current
- Conducted regular follow-ups with clients to secure outstanding loan payments and resolve payment disputes.
- Educated clients on repayment options and consequences of default to promote financial literacy and responsible borrowing.
- Conduct credit appraisal and risk assessment for retail, MSME, and priority sector lending.
- Approved and supervised loans, guaranteeing exceptional portfolio quality and minimal NPAs.
- Executed due diligence, KYC checks, and field verifications to assess creditworthiness.
- Surpassed lending targets by over 100% consistently, enhancing branch profitability.
- Executed recovery measures enhancing collection efficiency and minimising delinquency.
Education
Master of Arts - Hindi
DDU
Gorakhpur,UP05-2020
Bachelor of Arts - Hindi
DDU
Gorakhpur,UP06-2018
Skills
- Loan supervision
- Credit appraisal
- Risk assessment
- Financial literacy
- KYC compliance
- Client relationship management
- Branch operations
- Knowledge of banking products
- Credit and loan processing
- Audit procedures
Accomplishments
- Awarded Best Performer – 2022 & 2023 for excellence in loan disbursal and collections.
- Successfully certified as Consignment Booking Assistant (NSQF Level-3, Grade A) under PMKVY Skill India, 2019.
- Nomination for Best awards in oct 2025.
Timeline
Assistant Branch Manager
Utkarsh Small Finance bank
12.2020 - Current
Master of Arts - Hindi
DDU
Bachelor of Arts - Hindi
DDU
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