Monika Pathak

Currently working as a KAM (Key Account Manager).

• Provided optimal assistance to the General Manager and handled a variety of tasks.
• Worked closely with the manager to ensure the timely completion of administrative tasks.
• Continually served as a helpful and enthusiastic assistant, with a proven track record of doing work in a timely and professional manner.
• Researched competitive listings in the area, presented findings to the Senior Manager, and handled the Catalog team.
• Decide on the participation price and discount in deals and promotions for the upcoming sale and event.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.

• Overseeing order management, logistics, listings, and product cataloging across various platforms such as JioMart, Swiggy, Zepto, Amazon, and Flipkart.
• Managing Amazon Flex and FBA shipments, tracking sale quantities, and reviewing long-term storage fees, and associated FBA charges.
• Handling Smart and FBF shipments, as well as managing inbound inventory to warehouses.
• Ensuring accurate stock tracking and payment reconciliation to maintain smooth operations.
• Negotiating agreements, pricing, and terms with B2B buyers, while fostering strong connections to drive brand growth.
• Proficient in managing Magento and Shopify platforms, ensuring seamless product listings and inventory management.
• Managing Amazon ads and campaigns, optimizing bids and campaign settings based on keywords, and adjusting pricing and discounts for Deals and Promotions to maximize ACOS.
• Creating and optimizing video ads for Sponsored Brands and Products on Amazon.

• Manage Online Sales for Market-Places like Amazon , Flipkart,snapdeal,Myntra,Ajio etc & Personal Website (Shopify)s
• Amazon FBA Management, Shipment Creation, Dispatch & Tracking Shipment and other charges related to Fba.
• Manage the Delhivey Client Logistic Portal and book pick up and payment reconciliation.
• Maintain Online Account reconciliation, Sale reports and Budget plan.
• Handle catalog and order processing team for marketplace listing & uploading Through Flat file or Template and Timely deliver order.
• Documentation and material dispatch at their warehouse in Fulfillment process.
• Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
• Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.

• Developing and executing e-commerce strategies to increase online revenue and market share.
• Oversee product merchandising, manage inventory, and optimize user experience to drive customer loyalty and conversion rates.
• Closely work with cross-functional teams, including marketing, operations, and customer service, to ensure a seamless online customer experience.
• Provide freebies and samples of baby products to drive business growth, while providing parents and caregivers with the best possible online shopping experience for their baby care needs.
• Handle logistics and the marketplace, which is related to baby care.
• Handle Shopify, decide on banners, and discount offers for sale conversion.

• Accountable for driving E-Commerce business from different portals like Amazon, Flipkart, paytm, Jobong, Myntra and so on
• Build and manage online sales business and manage day-to-day operations that support E-commerce business including but not limited to, sales planning, forecasting, & reporting, web analyzing, digital marketing, and operations & logistic
• Managing online branding, communications and campaigns through the marketplace & website
• Cross-functional collaboration with marketing, warehouse, logistics and finance teams
• Develop and implement online business strategies of reaching sales conversions by establishing and managing channels of online sales distribution
• Business Development with the new platforms
• Handling payment of vendors
• Vendor reconciliation and Follow up C-form and payments
• Logistic and Transportation
• Product listing & uploading