Monika Porwal

● Managed a portfolio of 200+ accounts, strengthening client relationships and driving
consistent business growth across diverse segments.
● Achieved a 67% revenue increase, growing annual contributed revenue from INR 60 Lakhs in
Year 1 to over INR 1 Crore by Year 2 through upselling, renewals, and account expansion.
● Improved customer retention rate by 35%, from 30% in Year 1 to 65% in Year 2, through
proactive engagement and churn reduction strategies.
● Doubled average renewal duration from 3–6 months to 12 months, leading to a 100% increase
in ARPU and enhancing long-term customer value.
● Built and led a 12-member training team from the ground up; developed SOPs and workflows
that enhanced operational efficiency and improved key metrics—adoption and churn reduced
by 10–20%.
● Collaborated cross-functionally with product and tech teams to align roadmaps with customer
needs, driving higher retention and directly contributing to renewal rate growth.
● Analyzed customer behavior and trends to guide data-driven decisions, improving account
prioritization, customer success strategies, and overall performance.
● Took full ownership of critical metrics (adoption, retention, churn, ARPU), delivering
measurable improvements and contributing to sustained business growth.

● Oversaw end-to-end management of 200+ accounts, maintaining high customer expectations.
● Established strong relationships with key accounts, leading to a 65% rise in renewals.
● Enhanced customer engagement through outstanding service delivery.
● Utilized planning and coordination expertise to meet deadlines effectively.

● Identified and discovered optimal leads for sales conversion.
● Generated approximately 50 lakh in revenue across various verticals.
● Managed comprehensive customer onboarding from deal closure to product utilization.