Monika Prasad

"I have 6 years and 5 months of IT experience, with 3.5 years focused on operations (production support and development support) and the remaining 3 years as a JIRA and Confluence administrator. I am experienced in configuring, managing, and optimizing JIRA environments, customizing workflows, managing user permissions, and integrating JIRA with other tools. I am now seeking to leverage my JIRA administration expertise to streamline project management and enhance team collaboration."

• Managed daily production support operations for multiple critical systems, implemented proactive monitoring processes, collaborated with cross-functional teams to resolve incidents within SLA, improving overall customer satisfaction, developed and maintained operational documentation, including runbooks and escalation procedures, worked on monitoring in built tools like(RDZ,RTC,TFS) and other tools like Docker, Visual studio, Visual studio code, pycharm
• Managed the JIRA environment for a team of 10000+ users, ensuring optimal performance and minimal downtime, customized JIRA workflows, fields and issue types to meet the specific needs of various departments, developed and implemented JIRA dashboards and reports, providing teams with actionable insights into project progress, Integrated JIRA with Confluence, enhancing collaboration across development and operations teams, provided user training and support, significantly reducing the number of support tickets related to JIRA.
• Oversaw the day-to-day management of Confluence, ensuring optimal performance, reliability, and security for a user base of 10000+ employees, created, structured, and maintained Confluence spaces, pages, and templates to support various teams and projects, ensuring content was organized and easily accessible, administered user accounts, permissions and access controls to ensure compliance with company policies and security best practices, configured Confluence to meet specific team requirements, including macros and page layouts that enhanced productivity and collaboration, Integrated Confluence with JIRA to create a seamless workflow for project management, enabling teams to link JIRA issues with Confluence pages for better tracking and documentation, conducted training sessions and created documentation to educate users on best practices for using Confluence, significantly reducing the number of support requests.