MONIKA SAWHNEY
DELHI
Summary
Dynamic Account Manager with proven expertise in customer relationship management and team leadership at Humac aberservice. Successfully enhanced customer satisfaction through effective training and problem-solving skills. Adept at cash handling and financial reporting, consistently ensuring smooth operations and fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Account Manager
Humac aberservice
05.2024 - Current
- Managed all staff
- Handle the customer for payment
- Always keep ready for new challange
- Maintain customer relation
- Customer Service
- Team Management
Head cashier
Haldiram product pvt ltd, Dwarka
Dwarka
10.2022 - 04.2024
- Handle all cash related
- Every day banking
- Handle the every cash management
- Exchange the cash with change man
- Train the new cashiers
G.R.A PERIMERE CLASS
PVR CINEMA
NOIDA
07.2014 - 04.2017
- Manage the ticket counter
- Cash handling with guest
- Update all box office register’s
- Daily bases fill the E-TAX from-B
G.s.e
Domino’s pizza
05.2012 - 04.2013
- Reporting to shift manager operations
- Ensuring attractive display on given counters for effective Brand implication
- Giving proper training and regular updates to retail Executive about all the products displayed in the Menu-mix and develop a culture of Team work among themselves ergonomics.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managing the hygiene and smooth operation of the Restaurant
- Make insure customer might go happy and satisfied while leaving co-ordinate with service department for effective service provide to the customers, complaint closure toward complete satisfaction
Education
12 PASS -
N.I.O.S BOARD
N.I.O.S03-2013
10 PASS -
N.I.O.S BOARD
N.I.O.S03-2011
Skills
- Customer relationship management
- Project management
- Team management
- Cash handling
- Financial reporting
- Customer service
- Time management
- Problem solving
- Customer relationships
- Order processing
- Payment collecting
Disclaimer
Looking for a better opportunity to work for my better future and career growth.
Details
- Complaint Handling
- Microsoft Office
- Date of Birth: 08 AUGUST 1991
- Marital Status: UNMARRIED
- Gender: FEMALE
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Reason For Leaving
Looking for a better opportunity to work for my better future and career growth.
Personal Information
- Total Experience: years
- Father’s Name: Mr. Shiv kishore sawhney
- Date of Birth: 08/07/91
- Gender: Female
- Marital Status: Unmarried
Timeline
Account Manager
Humac aberservice
05.2024 - Current
Head cashier
Haldiram product pvt ltd, Dwarka
10.2022 - 04.2024
G.R.A PERIMERE CLASS
PVR CINEMA
07.2014 - 04.2017
G.s.e
Domino’s pizza
05.2012 - 04.2013
12 PASS -
N.I.O.S BOARD
10 PASS -
N.I.O.S BOARD
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