MONIKA SHANTILAL GEHLOT
BRANCH BANKING
Pune
Summary
To achieve a challenging work responsibilities and progressive value Addition in the company and to be able to use my communication skill for organization activity.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
ICICI Bank
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Business Development Executive
Axis Bank Ltd.
02.2021 - 11.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
Education
B.A -
Gujarat University
H.S.C - undefined
Govt. Higher Secondary School
S.S.C - undefined
Govt. Higher Secondary School Silvassa
Skills
Operations management
Team leadership
Customer service
Customer relationship management (CRM)
Sales strategies
Personal Information
- Date of Birth: 09/07/97
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Additional Qualifications
Basic Computer
Timeline
Assistant Manager
ICICI Bank
11.2022 - Current
Business Development Executive
Axis Bank Ltd.
02.2021 - 11.2022
H.S.C - undefined
Govt. Higher Secondary School
S.S.C - undefined
Govt. Higher Secondary School Silvassa
B.A -
Gujarat University
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