Monika Sharma
Summary
Highly motivated Master Coach committed to fostering high-performing teams through targeted training and mentorship. Proficient in sourcing dependable talent, cultivating cohesive team dynamics, and providing purpose-driven support. Advocate for meticulous finance and resource management to uphold program reputation and drive growth opportunities.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Master Coach
Shree Guru Gobind Singh Tricentenary University
08.2018 - Current
- Provide mentorship and coaching to enhance sales strategies within the admission team.
- Deliver comprehensive training sessions to the administrative staff, focusing on optimizing work efficiency.
- Act as a coach to facilitate skill development and enhance overall performance.
- Demonstrated interpersonal and communication skills, resulting in clear communication of subject matter to staff and partner
- Facilitated team building activities and workshops to improve communication, collaboration and productivity
- Developed and delivered presentations to educate clients on topics related to coaching
Soft Skill Trainer
Global Talent Track PVT LTD
11.2017 - 07.2018
- Customized and delivered tailored soft skills programs for diverse clients and educational institutions.
- Educated clients on proper use of products and systems
- Designed and executed approved course content aligned with client objectives.
- Collaborated on master education schedule planning for efficient operations.
- Monitored participant progress, tailored training plans, and maintained set KPIs.
- Implemented varied instructional methods for optimal engagement.
- Created supplementary materials supporting structured lessons.
Trainer (Lead Customer Experience Representative)
Teleperformance India
02.2017 - 09.2017
- Led onboarding training for new hires, optimizing communication skills and client service quality.
- Developed and conducted diverse in-class and online training sessions in customer service model.
- Adapted training swiftly to meet client needs within set timelines and budgets.
- Mentored new team members, improving productivity and staff development.
- Continuously evaluated and refined content delivery for enhanced partner success.
Sales Trainer
PCCOM Support Technologies Pvt Ltd
03.2014 - 12.2016
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Developed and led group training courses to align with corporate sales and service goals.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
Technical sales associate
IYOGI Technical services PVT LTD
04.2012 - 01.2014
- Sourcing potential new customers and maintaining regular contact with existing customers
- Advising customers of updates and new technologies
- Sourcing potential new customers and maintaining regular contact with existing customers
- Persuading potential customers to purchase products, leading price negotiations and closing sales
- Generated and executed sales plans in existing customer base to meet profit increase goals.
Sales Associate
Deutsche Motoren PVT LTD, BMW
10.2010 - 03.2012
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Technical Support Associate
Wipro BPO PVT LTD
11.2009 - 09.2010
- Provided Voice & E-Mail Technical Help Desk Services support to Wipro
- Handled inbound calls / emails / chats resolving technical issues for end users
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees
- Reduced response time for Tier 2 support tickets.
Education
Ph.D. - Interdisciplinary And Trans Disciplinary Studies
The Indira Gandhi National Open University (IGNOU)
New Delhi07.2026
Master of Arts - English
The Indira Gandhi National Open University (IGNOU)
New Delhi07.2021
Badge Program - Looking Globally: The Future of Education
The Open University
Milton Keynes, Buckinghamshire06.2020
Bachelor of Commerce - Business Administration And Management
University of Delhi
New Delhi06.2012
High School Diploma -
Apex Public School
New Delhi 06.2008
Skills
- Client Relationship Management
- Training and Coaching
- Communication Skills
- Sales and Negotiation
- Project Management
- Customer Success Orientation
- Problem-Solving
Accomplishments
- Award as "India Prime Women Icon Award 2022", FoxStory India
- Listed among top 100 "Women of Significance", India, by Mentogram, June 2022
- Served as "Ambassador" in World Literacy Foundation for India, June 20-21
- Honored with the title of "Rising Star" by Wedu Global, June 2019
Certification
- Certified Teaching Online- Train the Trainer, The TOEFL - [October 2020]
- Certified International Career Coach, ICCC Foundation - [June 2020]
- Certified Master Trainer "Coaching Trainers Mastery Class", Rule the Room, (Credential ID CREDLY- 23278242 - [March 2020]
- Certified Adult Education Mastery, Udemi for Business - June 2019
- Certified Open Source Leader , Common Purpose (Badge Details: 1560854842) - May-June 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Master Coach
Shree Guru Gobind Singh Tricentenary University
08.2018 - Current
Soft Skill Trainer
Global Talent Track PVT LTD
11.2017 - 07.2018
Trainer (Lead Customer Experience Representative)
Teleperformance India
02.2017 - 09.2017
Sales Trainer
PCCOM Support Technologies Pvt Ltd
03.2014 - 12.2016
Technical sales associate
IYOGI Technical services PVT LTD
04.2012 - 01.2014
Sales Associate
Deutsche Motoren PVT LTD, BMW
10.2010 - 03.2012
Technical Support Associate
Wipro BPO PVT LTD
11.2009 - 09.2010
Ph.D. - Interdisciplinary And Trans Disciplinary Studies
The Indira Gandhi National Open University (IGNOU)
Master of Arts - English
The Indira Gandhi National Open University (IGNOU)
Badge Program - Looking Globally: The Future of Education
The Open University
Bachelor of Commerce - Business Administration And Management
University of Delhi
High School Diploma -
Apex Public School
- Certified Teaching Online- Train the Trainer, The TOEFL - [October 2020]
- Certified International Career Coach, ICCC Foundation - [June 2020]
- Certified Master Trainer "Coaching Trainers Mastery Class", Rule the Room, (Credential ID CREDLY- 23278242 - [March 2020]
- Certified Adult Education Mastery, Udemi for Business - June 2019
- Certified Open Source Leader , Common Purpose (Badge Details: 1560854842) - May-June 2019
Committees
- Trainer, Centre of Excellence for Andragogical and Pedagogical Sciences, SGT University, Gurugram, India
- Young Leader Program, SGT University, Gurugram, India
- Co-Advisor, Literati Acers Association (LAA), SGT University, Gurugram, India
- LMS Coordinator, Centre for Languages & Communication, SGT University, Gurugram, India
Research Interest
Interdisciplinary studies, Folk Literature, Cultural Studies and Gender Studies
Publications
- Published a book titled "From Introvert to Influencer: A Practical Guide to Developing Your Soft Skills", Amazon Kindle Direct Publishing · Dec 26, 2022Amazon Kindle Direct Publishing · Dec 26, 2022, Link: https://www.amazon.com/dp/B0BR4FKGBG/ref=sr_1_1crid=20H6G6AWDOL1P&keywords=from+introvert+to+influencer&qid=1672114543&sprefix=from+introvert+to+influencer%2Caps%2C312&sr=8-1
- "REPUDIATED ACCEPTANCE OF UNTOUCHABLES IN MULK RAJ ANAND’S “UNTOUCHABLE”, Gender, culture, South Asia Marginalization and Self in Contemporary Narratives, 1st edition 2021, Pp 46-56, ISBN 978-93-90651-50-4
- “Decoding The Concept of Feminism and Free Will With The Virtue Of Satanic Culture And Devil’s Advocacy”, The Journal of Oriental Research Madras, Vol. XCII-XXII, May 2021, Pp 56-61.
- “Memories and Personhood in Blade Runner beyond Capitalist Gimmick”, Kala Sarovar,2021, ISBN 0975-4520, Pp 99-104
- “Tussle Between Human & Artificial Intelligence”, Architecting HR Transformation Digitalisation into Action, 1st ed., New Delhi, Onkar Bharti for Bharti Publications., 2020, pp. 110-115
Workshops Delivered
- Delivered session on ”The Art and Craft of Writing, Social Telling and Career Prospects”, October 2022, Jagannath Community College, New Delhi, India
- Delivered session on "Interpersonal Skills", For Internal Store & Purchase Team, 7th September, 2021, IQAC, SGT University, Gurugram, India
- Delivered session on "Thinking Out of the Box", Online session for newly admitted UG/PG students for batch 2021-22 for all courses, 11th September, 21, SGT University, Gurugram, India
- Delivered session on "Importance of Effective Communication" as a Expert Talk, Online session for newly admitted UG/PG students for batch 2021-22 for all courses, 1st September, 21,SGT University, Gurugram, India
- Delivered session in "Campus to Corporate Series", Virtual Workshop: Open House on Interview Skills, 26thJune,2021, Corporate Resource Centre, SGT University,India
- Training session delivered on Life Skills, BFIT Dehradun, November 2017, India
- Training session delivered on Career Building, K.D. Dental College, Mathura, November 2017, India
- Training session delivered on Employability Skills, Rajiv Academy, Mathura, October 2017, India
- Training session delivered on Interview Skills, BSA College, Mathura, October 2017, India
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