Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Work Availability
Quote
Timeline
Committees
Research Interest
Publications
Workshops Delivered
Generic
Monika Sharma

Monika Sharma

Summary

Highly motivated Master Coach committed to fostering high-performing teams through targeted training and mentorship. Proficient in sourcing dependable talent, cultivating cohesive team dynamics, and providing purpose-driven support. Advocate for meticulous finance and resource management to uphold program reputation and drive growth opportunities.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Master Coach

Shree Guru Gobind Singh Tricentenary University
2018.08 - Current
  • Provide mentorship and coaching to enhance sales strategies within the admission team.
  • Deliver comprehensive training sessions to the administrative staff, focusing on optimizing work efficiency.
  • Act as a coach to facilitate skill development and enhance overall performance.
  • Demonstrated interpersonal and communication skills, resulting in clear communication of subject matter to staff and partner
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity
  • Developed and delivered presentations to educate clients on topics related to coaching

Soft Skill Trainer

Global Talent Track PVT LTD
2017.11 - 2018.07
  • Customized and delivered tailored soft skills programs for diverse clients and educational institutions.
  • Educated clients on proper use of products and systems
  • Designed and executed approved course content aligned with client objectives.
  • Collaborated on master education schedule planning for efficient operations.
  • Monitored participant progress, tailored training plans, and maintained set KPIs.
  • Implemented varied instructional methods for optimal engagement.
  • Created supplementary materials supporting structured lessons.

Trainer (Lead Customer Experience Representative)

Teleperformance India
2017.02 - 2017.09
  • Led onboarding training for new hires, optimizing communication skills and client service quality.
  • Developed and conducted diverse in-class and online training sessions in customer service model.
  • Adapted training swiftly to meet client needs within set timelines and budgets.
  • Mentored new team members, improving productivity and staff development.
  • Continuously evaluated and refined content delivery for enhanced partner success.

Sales Trainer

PCCOM Support Technologies Pvt Ltd
2014.03 - 2016.12
  • Managed recruitment, training and development for highly effective sales team.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Designed and implemented sales training program and documentation.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.

Technical sales associate

IYOGI Technical services PVT LTD
2012.04 - 2014.01
  • Sourcing potential new customers and maintaining regular contact with existing customers
  • Advising customers of updates and new technologies
  • Sourcing potential new customers and maintaining regular contact with existing customers
  • Persuading potential customers to purchase products, leading price negotiations and closing sales
  • Generated and executed sales plans in existing customer base to meet profit increase goals.

Sales Associate

Deutsche Motoren PVT LTD, BMW
2010.10 - 2012.03
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Solved customer challenges by offering relevant products and services.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Technical Support Associate

Wipro BPO PVT LTD
2009.11 - 2010.09
  • Provided Voice & E-Mail Technical Help Desk Services support to Wipro
  • Handled inbound calls / emails / chats resolving technical issues for end users
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees
  • Reduced response time for Tier 2 support tickets.

Education

Ph.D. - Interdisciplinary And Trans Disciplinary Studies

The Indira Gandhi National Open University (IGNOU)
New Delhi
07.2026

Master of Arts - English

The Indira Gandhi National Open University (IGNOU)
New Delhi
07.2021

Badge Program - Looking Globally: The Future of Education

The Open University
Milton Keynes, Buckinghamshire
06.2020

Bachelor of Commerce - Business Administration And Management

University of Delhi
New Delhi
06.2012

High School Diploma -

Apex Public School
New Delhi
06.2008

Skills

  • Client Relationship Management
  • Training and Coaching
  • Communication Skills
  • Sales and Negotiation
  • Project Management
  • Customer Success Orientation
  • Problem-Solving

Accomplishments

  • Award as "India Prime Women Icon Award 2022", FoxStory India
  • Listed among top 100 "Women of Significance", India, by Mentogram, June 2022
  • Served as "Ambassador" in World Literacy Foundation for India, June 20-21
  • Honored with the title of "Rising Star" by Wedu Global, June 2019

Certification

  • Certified Teaching Online- Train the Trainer, The TOEFL - [October 2020]
  • Certified International Career Coach, ICCC Foundation - [June 2020]
  • Certified Master Trainer "Coaching Trainers Mastery Class", Rule the Room, (Credential ID CREDLY- 23278242 - [March 2020]
  • Certified Adult Education Mastery, Udemi for Business - June 2019
  • Certified Open Source Leader , Common Purpose (Badge Details: 1560854842) - May-June 2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Master Coach

Shree Guru Gobind Singh Tricentenary University
2018.08 - Current

Soft Skill Trainer

Global Talent Track PVT LTD
2017.11 - 2018.07

Trainer (Lead Customer Experience Representative)

Teleperformance India
2017.02 - 2017.09

Sales Trainer

PCCOM Support Technologies Pvt Ltd
2014.03 - 2016.12

Technical sales associate

IYOGI Technical services PVT LTD
2012.04 - 2014.01

Sales Associate

Deutsche Motoren PVT LTD, BMW
2010.10 - 2012.03

Technical Support Associate

Wipro BPO PVT LTD
2009.11 - 2010.09

Ph.D. - Interdisciplinary And Trans Disciplinary Studies

The Indira Gandhi National Open University (IGNOU)

Master of Arts - English

The Indira Gandhi National Open University (IGNOU)

Badge Program - Looking Globally: The Future of Education

The Open University

Bachelor of Commerce - Business Administration And Management

University of Delhi

High School Diploma -

Apex Public School
  • Certified Teaching Online- Train the Trainer, The TOEFL - [October 2020]
  • Certified International Career Coach, ICCC Foundation - [June 2020]
  • Certified Master Trainer "Coaching Trainers Mastery Class", Rule the Room, (Credential ID CREDLY- 23278242 - [March 2020]
  • Certified Adult Education Mastery, Udemi for Business - June 2019
  • Certified Open Source Leader , Common Purpose (Badge Details: 1560854842) - May-June 2019

Committees

  • Trainer, Centre of Excellence for Andragogical and Pedagogical Sciences, SGT University, Gurugram, India
  • Young Leader Program, SGT University, Gurugram, India
  • Co-Advisor, Literati Acers Association (LAA), SGT University, Gurugram, India
  • LMS Coordinator, Centre for Languages & Communication, SGT University, Gurugram, India


Research Interest

Interdisciplinary studies,  Folk Literature, Cultural Studies and Gender Studies 

Publications


  • Published a book titled "From Introvert to Influencer: A Practical Guide to Developing Your Soft Skills", Amazon Kindle Direct Publishing · Dec 26, 2022Amazon Kindle Direct Publishing · Dec 26, 2022, Link: https://www.amazon.com/dp/B0BR4FKGBG/ref=sr_1_1crid=20H6G6AWDOL1P&keywords=from+introvert+to+influencer&qid=1672114543&sprefix=from+introvert+to+influencer%2Caps%2C312&sr=8-1
  • "REPUDIATED ACCEPTANCE OF UNTOUCHABLES IN MULK RAJ ANAND’S “UNTOUCHABLE”, Gender, culture, South Asia Marginalization and Self in Contemporary Narratives, 1st edition 2021, Pp 46-56, ISBN 978-93-90651-50-4
  • “Decoding The Concept of Feminism and Free Will With The Virtue Of Satanic Culture And Devil’s Advocacy”, The Journal of Oriental Research Madras, Vol. XCII-XXII, May 2021, Pp 56-61.
  • Memories and Personhood in Blade Runner beyond Capitalist Gimmick”, Kala Sarovar,2021, ISBN 0975-4520, Pp 99-104
  • “Tussle Between Human & Artificial Intelligence”, Architecting HR Transformation Digitalisation into Action, 1st ed., New Delhi, Onkar Bharti for Bharti Publications., 2020, pp. 110-115

Workshops Delivered

  • Delivered session on ”The Art and Craft of Writing, Social Telling and Career Prospects”, October 2022, Jagannath Community College, New Delhi, India
  • Delivered session on "Interpersonal Skills", For Internal Store & Purchase Team, 7th September, 2021, IQAC, SGT University, Gurugram, India
  • Delivered session on "Thinking Out of the Box", Online session for newly admitted UG/PG students for batch 2021-22 for all courses, 11th September, 21, SGT University, Gurugram, India
  • Delivered session on "Importance of Effective Communication" as a Expert Talk, Online session for newly admitted UG/PG students for batch 2021-22 for all courses, 1st September, 21,SGT University, Gurugram, India
  • Delivered session in "Campus to Corporate Series", Virtual Workshop: Open House on Interview Skills, 26thJune,2021, Corporate Resource Centre, SGT University,India
  • Training session delivered on Life Skills, BFIT Dehradun, November 2017, India
  • Training session delivered on Career Building, K.D. Dental College, Mathura, November 2017, India
  • Training session delivered on Employability Skills, Rajiv Academy, Mathura, October 2017, India
  • Training session delivered on Interview Skills, BSA College, Mathura, October 2017, India
Monika Sharma