Monika Sharma
Electronics Communication Engineer
Gurgaon
Summary
A results-oriented Network Engineer with 3 years of experience in Data/Voice Network Management and Operations. Expertise in providing network solutions for enterprise customers, managing MPLS and Internet-related issues, and coordinating with cross-functional teams to resolve technical challenges. Dedicated to ensuring optimal network performance and customer satisfaction through hands-on experience and continuous learning.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Electronics Communication Engineer
Accenture
04.2019 - 09.2022
- Provided Internet and MPLS solutions for over 3,000 enterprise customers of Bharti Airtel.
- Managed 1,000 Bharti-managed customer premises equipment (CPE) and ensured high service uptime.
- Oversaw Data Centre Operations, monitoring alarms and providing support to Field Engineers for issue resolution.
- Managed BGP peers and coordinated with customers on link failures, flapping issues, and overutilization of links.
- Utilized MRTG Graphs for network monitoring and ensuring the seamless flow of data
- Handled escalations of technical issues and ensured timely resolution within SLA by working with next-level resolution desks.
- Coordinated with third-party vendors to manage faulty equipment and ensure quick resolution
- Acted as a liaison between customers and technical teams to communicate issues and solutions effectively
Education
B.Tech - Eectronics And Communication
Sobhasaria Group of Institution
04.2001 - 01.2013
Senior Secondary -
S.D Sen. School
Hanumangarh City, Rajasthan 04.2001 -
Secondary -
S.V.V.M School
Hanumangarh City, Rajasthan 04.2001 -
Skills
- Networking: Enterprise Network Operations, Data/Voice Network Management, MPLS, BGP Management
- Monitoring & Troubleshooting: MRTG, ECRM, BMC, Telnet
- Tools: ECRM, BMC, Telnet
- Communication: Strong written and verbal communication skills for customer interaction and issue resolution
- Computer Skills: MS Office, Operating Systems, PC installation, and basic IT troubleshooting
Place
Gurgaon, Haryana
Personal Information
- Father's Name: Mr. Bhanwar Lal Sharma
- Date of Birth: 02/01/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct Up to my knowledge & I bear the responsibility for the correctness of the mentioned particulars.
Certification
CCNA Cisco
Strengths
- Ability to work and learn simultaneously, ensuring efficiency even without prior experience on a project.
- Strong foundational knowledge approach; I focus on understanding the core concepts before proceeding with tasks.
- Adaptable and proactive in learning new tools and technologies to stay updated.
Timeline
Electronics Communication Engineer
Accenture
04.2019 - 09.2022
B.Tech - Eectronics And Communication
Sobhasaria Group of Institution
04.2001 - 01.2013
Senior Secondary -
S.D Sen. School
04.2001 -
Secondary -
S.V.V.M School
04.2001 -
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