Open To Work
Monika Shinde
Sr.process Analyst
Pune,MH
Summary
Dynamic and experienced professional with proven success in the BPO industry.Seeking a challenging role where I can leverage my expertise in customer service and quality assurance to deliver exceptional results and contribute to the growth and success of the organization.
Overview
11
11
years of professional experience
Work History
Sr.Process Associates
Tata Consultancy Services
Pune, Maharashtra
04.2017 - Current
- 2017 till 2020 Worked in Mortgage as a processor in PQA - In PQA process we used to review Documents such as VOE,COE,Hazard policy,Tax documents,Credit Report,Title documents Non Flood zone policy ,Appraisal,Nov with cadence platform and use to validate that if cadence is updated as per the KC guidelines.
- 2020 till 2024 worked as Sr.process Associate In KYC CDD process for individual and entity. CDD we perform background checks, and screening potential and existing customers to ensure they're not involved in illegal activity. At a minimum, CDD checks we verify a customer's name, address, date of birth and photo ID and screening them to ensure they're not on prohibited lists.
- 2024 till today working in PQA process as Sr.process associate as well as additional work such as Training junior,Handling Queries,Handing Client call for process related doubts.
- Prepare PKT
- Prepare operetional data
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed"
Operations Executive
BNY Melon
Pune, Maharashtra
04.2015 - 04.2017
- Worked in a GIA(Global Institutional Accounting) process as a Operational Executive here we reconcile the stock and cash as well as resolve proofs and exceptions and prepare final statements for client.
Education
Master in Commerce -
BMCC
Pune04-2014
Bachelor of Commerce - Commerce
BMCC
Pune04-2012
Skills
- Quick Learner
- Team Handling
Achievements
- Completed Milestone 1 and 2 from wings 1 program conducted by TCS
- Selected as a performance of the Month award
- Received Spot award
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteTimeline
Sr.Process Associates
Tata Consultancy Services
04.2017 - Current
Operations Executive
BNY Melon
04.2015 - 04.2017
Master in Commerce -
BMCC
Bachelor of Commerce - Commerce
BMCC