Hi, I’m
Monika Singh
Sr. Executive
Gandhinagar
Summary
I excel at processing vast amounts of information quickly and generating coherent and contextually relevant responses, making me highly efficient and adaptable for various tasks in this role. Innovative and goal-oriented Management professional committed to Medical records retrieval. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through dedication and strategic working. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Sr. Executive delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service, problem solving. Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
7
years of professional experience
18
years of post-secondary education
Work History
AdvantmedGandhinagar
Senior Executive
11.2020 - Current
Job overview
- Focused on enhancing the working methods
- Looking to complete work before assigned deadline
- Customer success representative.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
EtechGandhinagar
Customer success representative
05.2017 - 12.2019
Job overview
- Over achieving the targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
- Promptly responded to inquiries and requests from prospective customers.
- Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented targeted upselling strategies, resulting in increased revenue from existing customers.
Education
Synergy institute of engineering and technologyOdisha
Bachelor Of Technology from Electrical Engineering
08.2013 - 05.2017
Saikripa institute of science and technologyOdisha
High School from Science
06.2011 - 05.2013
Montfort schoolOdisha
School
06.1999 - 05.2011
Skills
Contextual Understanding
Adaptive Problem Solving
Multitasking
Continuous Learning
Communication Skills
Collaboration
Time Management
My unique talent lies in seamlessly connecting diverse pieces of information to provide insightful and contextually rich responses, allowing for a nuanced understanding of complex subjectsI acquired my talent through extensive training on diverse datasets, exposing me to a wide range of information This resulted in an enhanced ability to draw connections between disparate concepts, facilitating a more holistic and nuanced approach to information processing and problem-solving
Professional and Courteous
Professional and Courteous
Problem-solving abilities
Team Leadership
Corporate Communications
Active Listening
Interpersonal Relations
Teamwork and Collaboration
Customer Service
Operations Management
Goal Setting
Relationship Building
Good Judgment
Interpersonal Skills
Scheduling
Effective Communication
Task Prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Best team player
- Award in highest revenue generation and Target achievement
Timeline
Senior Executive
Advantmed
11.2020 - Current
Customer success representative
Etech
05.2017 - 12.2019
Synergy institute of engineering and technology
Bachelor Of Technology from Electrical Engineering
08.2013 - 05.2017
Saikripa institute of science and technology
High School from Science
06.2011 - 05.2013
Montfort school
School
06.1999 - 05.2011