Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Monika Singh

Monika Singh

Project Lead

Summary

Results-driven professional prepared for Project Manager role with solid track record in project management and team leadership. Proven ability to manage complex projects, from inception to completion, while maintaining high standards. Known for fostering team collaboration and delivering impactful results, with expertise in risk management and resource allocation.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Project Lead

Publicis Sapient
01.2020 - Current
  • Partnered with project team members to identify and quickly address problems.
  • Mentored team members, fostering professional growth and increasing overall team efficiency.
  • Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
  • Collaborated with cross-functional teams to ensure seamless integration of various project components.
  • Serve as the primary point of contact between global stakeholders and delivery teams for project-related communications
  • Review and evaluate incoming project briefs for clarity, completeness, and alignment with business goals
  • Coordinate project kick-offs, resource alignment, and milestone tracking across marketing and publishing tracks
  • Conduct daily scrums, sprint planning, and cross-track meetings to maintain velocity and alignment
  • Manage hiring, mentoring, and performance for a 30+ member global team
  • Deliver 50+ quarterly initiatives with 98% SLA adherence across publishing and marketing
  • Partner with creative and analytics teams to ensure brand consistency and timely content delivery
  • Maintain detailed project documentation, timelines, and weekly status updates for internal and external stakeholders
  • Proactively identify risks, delays, and dependencies; escalate issues to ensure on-time delivery
  • Demonstrate flexibility in managing shifting priorities and time-sensitive deliverables across multiple time zones
  • Champion agile best practices and train global teams in SAFe methodology
  • Recognized with awards for Inclusive Collaboration and Partnering for Client Impact

Subject Matter Expert | Senior Associate

Fidelity International
01.2013 - 12.2019
  • Delivered client-centric solutions across UK, Dublin, and India, ensuring SLA compliance and service excellence
  • Managed escalations, resource allocation, and productivity reporting for multi-regional teams
  • Led end-to-end transitions of Broker UK operations to India and Customer Relations India work to Dublin , improving delivery efficiency and global coverage
  • Conducted training audits and knowledge transfer sessions to support seamless onboarding and process adoption
  • Collaborated with cross-functional teams to resolve issues, track milestones, and maintain documentation for transitioned processes
  • Provided weekly updates to stakeholders and leadership on performance metrics and transition status
  • Awarded “Making a Difference” for process innovation, operational excellence, and stakeholder impact
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.

Sales Coordinator

Iyogi Technical Services
05.2012 - 12.2012
  • Provided technical support and subscription services to UK and US clients, ensuring smooth onboarding and issue resolution. Supported internal reporting and client communication efforts to enhance service delivery and customer satisfaction.
  • Delivered remote technical assistance and subscription support across international markets
  • Managed MIS reporting and maintained accurate client records
  • Strengthened customer relationships through timely issue resolution and follow-ups
  • Collaborated with internal teams to streamline support workflows and improve response times

Insurance Coordinator

WNS Global Services
07.2010 - 03.2012
  • Managed healthcare collections and insurance coordination for global clients, contributing to sub-process improvements and consistent delivery against monthly targets. Played a key role in maintaining service quality and operational accuracy.
  • Coordinated with insurers to facilitate healthcare collections and claims processing
  • Maintained detailed documentation and ensured compliance with client SLAs
  • Supported sub-process improvements to enhance operational efficiency
  • Consistently met month-end targets and contributed to team performance metrics

Education

MBA - Finance & Marketing

Indian Business Academy
Greater Noida, India
04.2001 -

B. Com - Commerce

Daulat Ram College, Delhi University
New Delhi, India
04.2001 -

High School - Accounting And Commerce

Little Flower School
Jamshedpur, India
04.2001 -

Skills

    Project management

    Team motivation

    Resource allocation

    Project planning

    Stakeholder Management

    Risk Management

    DEI & Culture Building

    Process improvement

    Client communications

    Customer focus

    Agile development

    Client relations

Certification

• Leading SAFe • CISI – Introduction to Securities & Investment • CISI – Operational Risk • Adobe Workfront Fusion

Timeline

Project Lead

Publicis Sapient
01.2020 - Current

Subject Matter Expert | Senior Associate

Fidelity International
01.2013 - 12.2019

Sales Coordinator

Iyogi Technical Services
05.2012 - 12.2012

Insurance Coordinator

WNS Global Services
07.2010 - 03.2012

MBA - Finance & Marketing

Indian Business Academy
04.2001 -

B. Com - Commerce

Daulat Ram College, Delhi University
04.2001 -

High School - Accounting And Commerce

Little Flower School
04.2001 -

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