Monika Soni
Customer Experience Associate
Brampton,onterio
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Upbeat and personable, with natural ability to connect with others and provide exceptional service. Possesses solid understanding of customer service principles and adept at handling inquiries and resolving issues efficiently. Committed to creating positive customer experiences and fostering loyalty. Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Internship
CA Garima and Himanshu Associates
Zirakpur
07.2024 - 03.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Quality Analyst
Siyaram Next Tech Pvt. Ltd.
Hanumangarh Town
01.2024 - 01.2025
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- managed 2 teams simultaneously
Education
M.D. - Economics And Financial Management
NM P.G College
Hanumangarh, India 08.2019 - 10.2021
Bachelor in Commerce - Commerce
NM P.G College
Hanumangarh, India 08.2017 - 11.2019
High School Diploma -
D.A.V School
Hanumangarh, India 04.2015 - 06.2016
Skills
Teamwork and collaboration
Fast learner
Quick learner
Computer skills
Team collaboration
Adaptability and flexibility
Multitasking and organization
Problem-solving
Administrative tasks
Data entry
Excellent communication
Organizational skills
Customer service
Client advocacy
Social media monitoring
English fluency
Certification
Career Essential in Business Analysis
Timeline
Internship
CA Garima and Himanshu Associates
07.2024 - 03.2025
Quality Analyst
Siyaram Next Tech Pvt. Ltd.
01.2024 - 01.2025
M.D. - Economics And Financial Management
NM P.G College
08.2019 - 10.2021
Bachelor in Commerce - Commerce
NM P.G College
08.2017 - 11.2019
High School Diploma -
D.A.V School
04.2015 - 06.2016
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