Monika T
Bengaluru
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with a proven track record of exceeding goals.
Overview
7
7
years of professional experience
Work History
Key Account Manager
ISHIE CONSULTING LLP
09.2023 - Current
- End to End account management for 4 high value clients (ACE, RAYMOND’S GROUP, SESL & GOVT OF TELANGANA)
- Service delivery coordinations & mostly reviews with key stakeholders
- Invoicing & Managing the payment cycle
- Total contract value for overall clients 35cr
- Yearly revenue resulting in over GOVT OF TELANGANA 20 crores, SESL 4 crores, ACE 10 Crores & RAYMOND’S GROUP 5 crores.
- Strengthened client relationships through regular communication and effective problemsolving.
- Kept detailed records of daily activities through database.
Key Account Manager (Customer Success Operations)
CURATAL (Erstwhile First IPO)
05.2021 - 08.2023
- Successfully completed 65k interviews among allocated clients, contributing to an annual income of 8 crores for the company
- Successfully upsold and added additional Business units form existing clients resulting in a 100% increase in volume and INR 8 Cr revenue from existing base
- Consistently over achieved my targets with an average achievement of 120%
- Was the key account manager for some of the companies prestigious and major clients
- Drove significant growth by increasing the number of interviews and overall output for assigned clients, resulting in enhanced productivity
- Cultivated and maintained strong customer relationships, ensuring regular communication and high customer satisfaction levels
- Coordinated closely with clients to understand their needs, ensuring a seamless and timely interviewing process
- Ensured systematic planning, execution of schedules and key operating metrics by managing the team effectively
- Prepared and presented regular reports for clients, providing valuable insights into performance and progress
- Provided weekly performance reports, fostering transparency and accountability within and outside the team
- Ensured high volumes by leveraging other channels like references and job portals along with existing databases
- Ensured high client satisfaction by going up and above the requirements of job in helping the clients organize weekend drives across multiple locations in India, enabling organizations to conduct interviews efficiently with dedicated interview panels
- Managed the entire new client and business units onboarding to ensure seamless client onboarding
- Achieved an impressive 88% conversion ratio for the scheduling process, optimizing efficiency and interview success rates.
Team Lead
Ace Creative Learning Pvt Ltd
08.2019 - 05.2021
- Responsible for managing a team of 6 people including training, mentoring and performance management
- Managing the operational metric management for the team ensures that they consistently outperform the benchmarks
- Provided constructive feedback and guidance for continuous improvement and development which resulted in zero attritions from the team in my tenure leading them
- Was given additional responsibility of training new joiners both internal sales and external sales because of my deep understanding of the company’s vision and also the product and sales processes
- Was part of the team constituted to come up with ideas and solutions to constantly improve the sales process
- Designed innovative incentive and friendly competition programs to keep the sales team motivated and exceed their targets and objectives
- Conducted daily progress analysis and held weekly meetings to discuss target achievements and plan future actions
- Achieved a 110% on target revenue resulting in over INR 18 Cr in revenue and 108% on key operational metrics.
Senior Executive – Digital Campaign
Ace Creative Learning Pvt Ltd
08.2018 - 07.2019
- Was part of the team that managed the digital leads for the company from performance marketing and SEO
- Ensured 100% TAT on digital leads reach out
- Was responsible for the engagement of the lead though the entire sales cycle and closure
- Was directly responsible for INR 7Cr revenue for the company
- Was given additional responsibility of ensuring TAT on lead reach out
- Due to my open and professional relationships with team members, contributing to effective conflict resolution was made part of the personnel training and mentorship team
- Due to my ability to identify and understand customer needs and effective problem-solving skills was the point of liaison to give feedback and suggest solutions to the digital marketing team
- Was responsible for monitoring and measuring lead quality and giving feedback to the digital marketing team
- Recognized as 'Performer of the Year 2018-19' for outstanding performance and being a top performer on the sales floor.
Senior Executive – Inside Sales
Ace Creative Learning Pvt Ltd
06.2017 - 07.2018
- Responsible for generation, qualification and targeting of leads
- Engagement and nurturing the leads and managing the engagement matrix
- Assignment of leads to appropriate center and managing the lead till the end of the sales cycle
- Consistently achieved month on month targets
- Contributed to more than INR 4 Cr revenue
- Participated in developing sales strategies in conjunction with the sales team for the center assigned.
Education
BSC FT -
GRTD College
Bellary, KA07.2023
Diploma -
V.V. S College
Bellary, KA06.2017
Skills
- Account Management
- Data management
- Process improvement
- Operational metric management
- Upselling and consultative selling
- Customer centricity
- CRM tools
- Strong interpersonal and multi-tasking skills
- Excellent communication skills
- Team building experience
- Teamwork and Collaboration
Timeline
Key Account Manager
ISHIE CONSULTING LLP
09.2023 - Current
Key Account Manager (Customer Success Operations)
CURATAL (Erstwhile First IPO)
05.2021 - 08.2023
Team Lead
Ace Creative Learning Pvt Ltd
08.2019 - 05.2021
Senior Executive – Digital Campaign
Ace Creative Learning Pvt Ltd
08.2018 - 07.2019
Senior Executive – Inside Sales
Ace Creative Learning Pvt Ltd
06.2017 - 07.2018
BSC FT -
GRTD College
Diploma -
V.V. S College
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