Monika Tayade
Pune
Summary
An accomplished IT professional with 9+ years of experience in Workload Automation, specializing in UC4 (Automic). Skilled in job scheduling, monitoring, incident management, root cause analysis, and IT-based change management. Proven track record of delivering scalable automation solutions that improve customer performance, uptime, and reliability. Strong collaboration with teams and stakeholders, focused on process efficiency and service quality. Recognized for adaptability, leadership, and a commitment to continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
UC4 Technical Specialist
HCL TECHNOLOGIES LIMITED
Pune
09.2021 - Current
- Lead and manage the UC4 Automation team including training, technical documentation, resource evaluation, and hiring.
- Design, plan, schedule, and deploy scheduling applications and batch workflows for high reliability and compliance.
- Ensure compliance with organizational project policy assurance.
- Design, prepare, verify, and document test practices.
- Provide expert support for documentation, operations, and application teams, resolving complex batch workflow issues and escalations.
- Conduct incident, problem, and change management for Automic/UC4.
- Review troubleshooting, root cause analysis, and proactive measures to prevent incidents.
- Collaborate with customers, vendors, and leadership to maintain high satisfaction and service quality.
- Monitor various availability, performance metrics, and alerts, coordinating with IT teams for new service incidents.
- Participate in deployments, production testing, and on-call support beyond CTI/CST business hours.
Consultant Technology Solutions
LTI Larsen & Toubro Infotech
Pune
01.2020 - 09.2021
- Managed automation for 24x7 workload automation services, ensuring optimal performance of the Automation Engine and its workflows.
- Implemented new job requirements and collaborated with vendors to enhance the automation services.
- Led and managed responsibilities for daily operations, including monitoring, troubleshooting, and query optimization.
- Led and mentored the L2/L3 team, overseeing training, technical documentation, and recruitment activities.
- Prepared and presented daily and weekly progress reports to customers and management.
- Served as the first point of contact and provided on-call support for critical issues and escalations.
- Worked closely with end users to understand automation needs and delivered effective solutions.
- Implemented and resolved incidents across various batch workflows.
Workload Automation Engineer
Wipro Technologies
Pune
06.2019 - 01.2020
- Utilized Automic (UC4) to monitor and manage batch processes in the production environment.
- Performed daily health checks, housekeeping, and monitoring activities, ensuring proper coverage with customers, L2/L3 teams, and resolving critical SLA events.
- Managed complex scenarios, proactively managing the events and alerts as per defined procedures and SLAs.
- Conducted various support tests during application certification, patching, and rollout execution.
- Developed and reviewed procedures for batch job activities, ensuring robust execution processes.
- Created, updated, and collaborated with application owners to resolve incidents promptly.
- Handled escalations, alerts, and updates for UC4 jobs, windows servers, schedulers, calendars, and related components.
- Provided recommendations for temporary or permanent changes to UC4 jobs and workflows.
- Collaborated with client business units to design and customize complex batch workflows.
- Performed root cause analysis and troubleshooting for job failures and system issues.
- Reviewed service delivery (SDP) process and ensuring incidents are resolved as SLA compliance.
- Conducted root cause analysis for failed or long-running UC4 jobs in Windows, UNIX, and Oracle environments.
- Developed Standard Operating Procedures (SOPs) to improve internal training and team efficiency.
Support Associate
CompuCom at 24x7 Production
Pune
06.2016 - 06.2019
- Worked in a 24x7 production environment, providing IT support for Pfizer Inc.
- Handled incident management using ITIL Operating Service Strategy following ITIL processes.
- Managed the Incident using Sterling Connect Enterprise for delivery, Sterling Connect:Direct (SCD), including tools like Sterling File Integrator, Sterling File Gateway, and Connect:Direct.
- Resolved incidents, ensuring they are identified, SLA met, and escalated as per incident tickets.
- Proactively monitored the delivery across the network and resolved incidents to support as needed.
- Utilized Automic (UC4) for creating, monitoring, and scheduling jobs and workflows.
- Created, updated, and maintained Automic components such as jobs, calendars, resources, and workflows.
- Monitored and managed alert suppressions for planned and unplanned maintenance activities.
- Performed recovery of failed SCD files and monitored for transfer failures.
- Conducted root cause analysis after outages and supported root cause analysis.
- Applied strong communication, analytical, and problem-solving skills to resolve recurring production issues.
Education
Bachelor of Engineering - Computer Science & Engineering
Jawaharlal Nehru Engineering College
Skills
- Team Leadership & Mentoring
- Job Scheduling Automation
- Incident & Problem Resolution
- Monitoring & Alerts Handling
- Root Cause Analysis
- Batch Process Optimization File Transfer
- Automic/UC4 Integration Process
- Object & Queue Management
- Compliance & Security Standards
- Documentation & SOP Development
Certification
- Automic Automation 12.3 and Higher - Overview
- Automic Automation 12.4 Higher Foundations
- Automic Automation Version 12 - Release Overview
LANGUAGES
English
Marathi
LINK
LinkedIn: linkedin.com/in/monika-tayade-342248b9/
Timeline
UC4 Technical Specialist
HCL TECHNOLOGIES LIMITED
09.2021 - Current
Consultant Technology Solutions
LTI Larsen & Toubro Infotech
01.2020 - 09.2021
Workload Automation Engineer
Wipro Technologies
06.2019 - 01.2020
Support Associate
CompuCom at 24x7 Production
06.2016 - 06.2019
Bachelor of Engineering - Computer Science & Engineering
Jawaharlal Nehru Engineering College
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