Monika Thakkar
Front Desk Executive
Surat
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Receptionist
Pramukh Group
Surat
01.2022 - 07.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified management immediately when problems escalated.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Medical Receptionist
Shivam Hospital and Vaishali Maternity Centre
Surat
08.2010 - 12.2012
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Helped patients complete necessary medical forms and documentation.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
Education
Master in Rural Studies - Rural Sociology
VEER NARMAD SOUTH GUJARAT UNIVERCITY
SURAT 05.2012 - 03.2014
Bachelor of Commerce - General Studies
Veer Narmad South Gujarat University
Surat 05.2008 - 03.2011
High School - General Studies
Gujarat Secondary And Higher Secondary Education
SURAT 06.2006 - 03.2008
Skills
Office administration
Telephone etiquette
Office management
Sorting and labeling
Filing
Verbal and written communication
Office organization
Office supplies inventory management
Timeline
Front Desk Receptionist
Pramukh Group
01.2022 - 07.2022
Master in Rural Studies - Rural Sociology
VEER NARMAD SOUTH GUJARAT UNIVERCITY
05.2012 - 03.2014
Front Desk Medical Receptionist
Shivam Hospital and Vaishali Maternity Centre
08.2010 - 12.2012
Bachelor of Commerce - General Studies
Veer Narmad South Gujarat University
05.2008 - 03.2011
High School - General Studies
Gujarat Secondary And Higher Secondary Education
06.2006 - 03.2008