Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Dance, Sports activity
Additional Information
Timeline
Generic
Monika Wasnik

Monika Wasnik

IT Consultant
Pune

Summary

Determined IT professional with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
3
3
Languages

Work History

IT Business Consultant

Tech Mahindra
Pune
10.2021 - Current
  • Developed complete business plans and operational strategies for new and existing business.
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Devised processes to boost long-term business success and increase profit levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Designed and implemented risk management system to identify and mitigate potential risks.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Solution Consultant

CloudGo
Pune
06.2021 - 08.2021
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure.
  • Evangelized for updated ServiceNow products following introduction of new features or updated specifications.
  • Designed post-sale training curricula to educate customers on use and maintenance of ServiceNow products.
  • Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Executed on-time, under-budget project management on complex issues for senior leadership.
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
  • Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to OSHA (Occupational Safety & Health Administration) standards.

Transition Lead

Wipro Technologies
Pune
09.2013 - 06.2021
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Kept detailed records of individual histories, scores, and documents.
  • Assisted clients in building successful job search strategies.
  • Representing Practice team and assisting Pre-sales team in due diligence exercises
  • Working on service transition methodology, tools and templates
  • Transitioning complex IT projects with personal accountability for delivering to time and cost for projects
  • Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists
  • Played the lead role in planning, executing, monitoring, controlling, and closing out projects. Accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project
  • Service enablement process, administering program functions and analyzing key data points relating to the effectiveness of services enablement processes and activities
  • Building transition plans including infrastructure/application support models, change management
  • Coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work
  • Developing, implementing and reviewing operational policies and procedures
  • Demonstrating leadership ability in building global teams, motivating high performers, and successfully delivering on business requirements
  • Hiring, onboarding, coaching, mentoring and developing Infrastructure team
  • Handling escalations, providing timely resolution of problems
  • Documenting and maintaining of Standard Operating Procedures and best practices

Senior Executive

VISPL (Telecom)
Pune
04.2012 - 01.2013
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
  • Hired and managed new managers to drive business growth.
  • Handled Service Desk, Security Admin, Quality, Internet/mobile management
  • Facilitated Service Delivery and Service Delivery Process Compliance
  • Coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for upper management regarding status of project
  • Implemented ITIL and operational processes
  • Ensured Delivery Quality, Train and Handhold teams on Service Management Processes and Tools
  • Assisted in the designing of support process architectures for critical business systems
  • Promoted work environment conducive to improve productivity, increase efficiency, enhance quality and strengthen financial results
  • Maintained SLAs and escalation

Team Lead

Mphasis Ltd.
Pune
04.2008 - 02.2012
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Team Lead for a helpdesk and Cross Functional Services that was tasked with providing 24 X 7 support for 4000 users and team of 20
  • Worked on the Billing Report, daily, weekly and monthly reports for the Clients
  • Performed the role of Technical Writer for EKMS (knowledge base)
  • Implemented and tracked 5 pillars of project management: Plan, People, Process, Polish-off, post-completion
  • Deal with severity one cases impacted Client production and provided RCA
  • Gave feedbacks based on CSI, quality and Data Audits
  • Managed team huddle, training session, Production Resources and MIS work for team
  • Played Major role in Client calls and Account review

Relationship Manager

Kandaa Motors Pvt. Ltd.
Pune
04.2004 - 03.2008
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Maintained Attendance Register, Personnel Files, Leave Record etc.
  • Arranged in-house training program
  • Recruited all levels of candidates in all categories
  • Done Joining formalities, Provided effective orientation and training
  • All appoints, probations and performance appraisal need of the organization with agreed timeliness
  • Looked after the manufacturing units and raw materials needed

Education

Bachelor of Commerce - Accounting And Business Management

BMCC
Pune
06.2000 - 05.2003

High School Diploma -

Kendriya Vidyalaya
Pune
06.1999 - 05.2000

Xth -

Kendriya Vidyalaya
Pune
06.1997 - 05.1998

Skills

    Staff mentoring

undefined

Accomplishments

  • Documented and resolved recurring issues which led to permanent resolution.
  • Achieved reduction in tickets through effectively helping with analysis and team
  • Star award: Best & automated resolution, reducing number of escalations & improvement in process
  • Employee of the month: Best performance
  • Employee of the Quarter: Client Services
  • Client appreciation: Improving team performance and consistently maintaining the SLA's green
  • Summit Award: Best Performance (Client Interaction & Innovation)
  • Innovative Leadership: Valuable contribution in Service Delivery area
  • Star Award: Best RCA


Certification

ITIL 4

Interests

Curious to learn new things

Focus on problem solving

Dedication

To give 100%

Dance, Sports activity

I am a professional Dancer. 

I am also a professional sports person represented School, college and my organization in many sports.

Additional Information

  • Transitioned & enabled over 84+ Projects into various verticals
  • Successfully Transitioned Complex programs with multiple vendors/stakeholders were involved
  • Enabled over 800+ FTE’s of work in multiple projects across verticals
  • Traveled in Europe & USA continents - Hold USA B1/UK Skilled WP
  • Multiple Domain Projects handled:

ABB (Automation) Switzerland

Northern Western Mutual (Banking) United States of America

Friesland Campina (Food) Netherlands

Abbott Labs. (Healthcare Services) United States of America

Sanoma (Media & Entertainment) Netherlands & Finland

Hospira (HealthCare Services) United States of America

R. J. Reynolds (Tobacco Company - Manufacturing) North Carolina

American Snuff Company (Manufacturing) Tennessee

Santa Fe Natural Tobacco Company (Manufacturing) New Mexico

Franklin Covey Co. (Manufacturing) Utah

Vodafone Services Pvt. Ltd. (Telecom) UK

Telefónica (Telecommunications) Madrid, Spain

Nokian Tyres (Manufacturing) Finland

Nissan (Automobile) Japan

Lumen Technologies (Telecommunications) Monroe, Louisiana

London Stock Exchange Group (Stock Exchange) London, England

FGH Security (Security & Investigations) Manchester

Enbridge (Pipeline & Energy) Calgary, Canada

Communisis (Marketing Services) London

Bridgestone (Tire manufacturer) Tokyo, Japan

Airbus (Manufacturer of Airlines & Helicopter) Leiden, Netherlands

Adient (Manufacturer of automotive seating) Ireland

Timeline

IT Business Consultant

Tech Mahindra
10.2021 - Current

Solution Consultant

CloudGo
06.2021 - 08.2021

Transition Lead

Wipro Technologies
09.2013 - 06.2021

Senior Executive

VISPL (Telecom)
04.2012 - 01.2013

Team Lead

Mphasis Ltd.
04.2008 - 02.2012

Relationship Manager

Kandaa Motors Pvt. Ltd.
04.2004 - 03.2008

Bachelor of Commerce - Accounting And Business Management

BMCC
06.2000 - 05.2003

High School Diploma -

Kendriya Vidyalaya
06.1999 - 05.2000

Xth -

Kendriya Vidyalaya
06.1997 - 05.1998

Similar Profiles

CREATE PROFILE
Monika WasnikIT Consultant