Monika Khanna
Gurugram
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with expertise achieving company needs through systematic, conventional procedures. Competent at handling pressure and changing with the times to meet emerging challenges and enhance the organization's reputation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PPP (Pathways Parent Partnership)
Pathways School Gurugram
07.2023 - Current
Currently as a PPP did a collaboration to meaningfully contribute to the students education and experiences. It acts as a liaison between the parent community and the school. This two-way communication seeks to address issues raised by parents and to have them amicably resolved in a positive environment. This is achieved by cooperative Pathways Parent community where concerns & suggestions are addressed by working closely with the school in a positive and constructive atmosphere.
Assistant Manager
EXL
12.2010 - 11.2011
- Post gaining expertise as a QCA was given the responsibility to manage a team and moved in operations, as an Assistant Manager to handle the team strength of 30 associates.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Quality Compliance Analyst
EXL
12.2009 - 11.2010
- Due to in-depth process knowledge got promoted as a Quality Compliance analyst to manage quality of the process.
- Conducted internal audits to ensure adherence to established processes and procedures.
Customer Care Executive
EXL
01.2009 - 11.2009
- Answered customers' questions about services and products offered at EXL Services Pvt LTD.
Education
MBA (IN HUMAN RESOURCE MANAGEMENT) -
ICFAI UNIVERSITY
01.2009
BA - III -
LAKSHMIBAI COLLEGE
05.2004
BA – II -
LAKSHMIBAI COLLEGE
04.2003
BA (ENG.HONS) -I -
LAKSHMIBAI COLLEGE
03.2002
12TH -
Modern Public school
02.2001
10TH -
CBSE
Skills
- Enjoy challenging and dynamic work environment
- Possess good communication and inter-personnel skills
- A quick learner with an ability to capitalize on new opportunities and innovative strategies
- Team Management
Certification
- Diploma in business management
- Advanced diploma in business management
Accomplishments
- Got excellence award during the period of July’11 till Sep’11 for best performance in quality.
- Awarded as a Star performer of the month 5 times in a row in 2010.
- Awarded as the best quality compliance analyst for improving the work style of 3 processes together by reduction in an exception type.
Key Responsibilities Handled
- Exceptional ability to interact and maintain healthy relationship with customers and employees.
- Excellent organizational and management skills.
- Meeting the SLAs and KPIs of the process.
- Possess great ability at performing multi-tasks and accomplishing tasks on time.
- Capable of working independently and with minimum supervision.
- Providing feedback to the associates and ensuring that the associates are updated with every quality Parameter.
- Ability to work under pressure.
- Excellent oral and written communication skills
- Identification of reasons if any in case of quality and performance lower than set standards and simultaneously preparing action plans for improving the same.
- Developing ongoing strategies to reduce attrition and ensuring employee satisfaction within the team.
- Organizing employee engagement activities to motivate the team to achieve organizational goals.
- Make the standards for the best service quality.
Additional Qualification
Proficient in MS Office (PowerPoint/Excel/Word)
Personal Information
- Husband's Name: Mr Manish Khanna
- Date of Birth: 08/26/84
- Marital Status: Married
Linguistic Ability
- Hindi
- English
- Marwari
- Punjabi
Hobbies and Interests
Dancing, Painting, Cooking
Disclaimer
I, Monika khanna, hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
PPP (Pathways Parent Partnership)
Pathways School Gurugram
07.2023 - Current
Assistant Manager
EXL
12.2010 - 11.2011
Quality Compliance Analyst
EXL
12.2009 - 11.2010
Customer Care Executive
EXL
01.2009 - 11.2009
MBA (IN HUMAN RESOURCE MANAGEMENT) -
ICFAI UNIVERSITY
BA - III -
LAKSHMIBAI COLLEGE
BA – II -
LAKSHMIBAI COLLEGE
BA (ENG.HONS) -I -
LAKSHMIBAI COLLEGE
12TH -
Modern Public school
10TH -
CBSE
- Diploma in business management
- Advanced diploma in business management
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