Monikanda Dhanees Lingam

• 5 years of Experience in Pega Robotics Testing and Automation.
• 1.5 years of experience in automating test cases in selenium.
• 1 year of experience in Walkme Digital Adoption tool for guiding the Customer service representatives.
• 1 year of Experience in IVR testing.
• Experience in both Manual and Automation testing using Selenium and pega Robotics.
• Given and developed a lot of innovation ideas in the company and contributed that process improvement and business development is always there.
• Worked in Agile methodology for the last 5 years with proficiency in test case creations and defect trackings.
• Having basic knowledge on Java and UI path Robotics tool.
• SME in Robotics functionality of customer service applications in Elevance health.
• Good understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle, Healthcare and contact center capabilities
• Implemented a lot of contents through Walkme tool and deployed in production.
• Lead the offshore Selenium Automation team for almost one year.
• Involved in lot of production related issues and solved it.
• Good in problem solving skills.
• Excellence in requirement gathering, LOE estimation, Defect tracking, task allocation and project closure procedures.
• Strong communication skills with an ability to grasp new things quickly.
• Good time management abilities, Flexible Resource & good team Player.

• CRSA(Certified Robotics system Analyst)
• Tosca Automation specialist 1
• Tosca Automation specialist 2
• Walkme Developer Certification
• Agile Certified

• Active involvement in daily standup, sprint planning, backlog grooming with scrum master and product owner representing the team.
• Implemented Walkme flows for different applilcations.
• Trained multiple developers on Walkme and Pega Robotics.
• Handled multiple roles as Automation tester, Manual tester, walkme Developer.
• Handled many production issues and provided solution.

• Review of the business requirements document, understanding the technical specification of the project and raise any queries as feedback Items.
• Proposed enhancements to Business, Business analyst and Delivery lead for improved customer experience.
• Proof of concepts as part of innovation and improving the customer experience
• Helped in Analyzing production incidents in Service now application.
• Involved in lot of process improvements happening in the team.
• Participated in all the production check out happened throughout the year.
• Training people in Pega Robotics and Walkme Tool.
• Reviewing the Test cases written in Jira by other Team mates.
• Supporting Pega Robotics across the team in Elevance health.

Walkme 

• First person to learn Walkme and started implemented contents for various applications.

• Trained 4 people in Walkme to develop contents.

• Acted as a Walkme Dev Lead and managed a team of 5 people and deployed the contents without any issues.

• Leverage almost all the capabilities as in Launcher , Walkthrough , Smart tip sets , Shuttle , OnBoarding Task , Resource, menu etc.

• Developed both visible and invisible launcher based on the requirements.

• Developed Action Bot POC and demo-ed to business and implemented more than 5 bot across applications.

• Aware of both Onscreen element and Jquery capability and used in the development based on the need.

• Working on three CMR applications and implemented more than 80 contents using various capabilities.

• Created Tracked event and Report for all the content implemented so far in Walkme insights.

• Done a POC on connections with some internal api on applications.

• Deployed Walkme contents using Walkme extension in Chrome browser.

• Aware of both extension model and snippet.

• Restricted the contents using any user workgroup using variable in Walkme in Segmentation section.

• Developed all the contents keeping in mind of the performance of the application.

• Certified as Walkme Developer and got recognized as the first person who got certified in the whole elevance health .

• Worked on Customizing the Pop up in smart walkthrough using CSS and HTML.

• Aware of the support system in Walkme and how it works and recently implemented “Assist me “ feature.

• Organized the Report very well and based on the usage analysis , done minor changes and improved the process.

• As a Walkme Dev Lead , managed a team of 5 people and implemented lot of contents without any issues and provided the best and ideal solution. Basically handled all the walkme related things for our project from the scratch.

Pega Robotics Upgrade

We upgraded the version of Pega Robotics from 8.0 to 19.1.73 and deployed the same to around 5000 users in production. New version had a lot of changes which helps the user in the performance and its more user friendly.

I hereby declare that the above-mentioned information is correct to the best of my knowledge.

                                                                                                             Monikanda Dhanees Lingam R