Monikka Nagrare

*First point of contact for customers handling inquiries via calls, emails, and chat. *Managed customer queries related to tree plantation initiatives and services. *Handled online sales and guided customers through purchase and donation processes. *Provided accurate information and support, ensuring high customer satisfaction. *Resolved complaints efficiently and maintained positive customer relationships. *Coordinated with internal teams for smooth service delivery.

*Maintained records of customer interactions using CRM systems.

*Worked with team members to resolve complex customer issues efficiently.

*Informed customers about sustainable practices to promote environmental awareness.

*Collected customer feedback to enhance service quality.

*Maintained knowledge of company products and services for effective support.

*Trained new team members on customer service protocols and tools.

*Documented customer correspondence in CRM to track requests, problems, and solutions.

*Responded to customer emails and phone calls promptly, courteously, and professionally.

*Investigated customer complaints regarding product quality or service rendered.

*Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

*Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

*Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

*Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.

*Ensured customer satisfaction through effective communication skills and problem resolution techniques.

*Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

*Consulted with customers regarding needs and addressed concerns.

*Responsible for New Admissions Attending existing / New parents Student Retention and maintaining Net Student Strength Student / Parent Profile Verification, Individual student files, filling of all enquiry & registration forms Zero defect process to follo*Responsible for New Admissions, attending existing / New parents Student Retention and maintaining Net Student Strength Student / Parent Profile Verification, Individual student files, filling of all enquiry & registration forms Zero defect process to follow Actively participate in lead generation activities at the Centre Parent engagement activities

*Corporate & pre-school tie-ups Collecting fees from existing & new parents Maintain regular communication with Students and parents for coordinating Achieving Projected.

* Admissions for the Academic year Front Office Management Documentation, System Process Compliance SR Management PSAT Parent Service (Walk-ins / Emails/ Telephone). Addressed inquiries from clients and department team members. Greeted and assisted customers to foster positive experiences. Identified customer needs by asking questions and advising on best solutions. Analyzed sales data to identify new business development opportunities

*Fostered positive relationships with students and parents to enhance school community engagement.

*Coordinated communication between teachers and families regarding student progress and events.

*Assisted in organizing school events and activities to promote student involvement.

*Managed student records and maintained accurate databases for administrative purposes.

*Assisted customers with product selection based on individual needs.

*Cultivated relationships with existing customers by providing exceptional service and support.w Actively participate in lead generation activities at the Centre Parent engagement activities, Corporate & Pre-school tie-ups Collecting fees from existing & new parents Maintain regular communication with Students and parents for coordinating Achieving Projected Admissions for the Academic year Front Office Management Documentation, System Process Compliance SR Management PSAT Parent Service (Walk-ins / Emails/ Telephone). Addressed inquiries from clients and department team members. Greeted and assisted customers to foster positive experiences. Identified customer needs by asking questions and advising on best solutions. Analysed sales data to identify new business development opportunities

*Fostered positive relationships with students and parents to enhance school community engagement.

*Coordinated communication between teachers and families regarding student progress and events.

*Assisted in organizing school events and activities to promote student involvement.

*Managed student records and maintained accurate databases for administrative purposes.

*Assisted customers with product selection based on individual needs.

*Cultivated relationships with existing customers by providing exceptional service and support.

*Taking all walk-in / Online Admission Enquiries Responsibility of pre and post admissions process Respond to all written correspondence with high attention to detail

*Explain admission procedures to the students and their parents through phone calls, emails and face to face meetings.

*Support the students throughout the admission process by answering their queries and helping them to complete the required documents Communicate with parents related to all the school enquiries

*Arrange appointments, meetings and circulate agendas Provide all round support to teachers and School administrators.

* Greeting and assisting School visitors

* Maintaining proper data records and files of teachers, students, and staff, conduct teachers and staff evaluation process to ensure proper implementation of school curriculum.

* Organizing and maintaining personnel records, Preparing HR documents, updating internal HR databases (e.g., sick leaves record or maternity leave), Prepare HR documents, like employment contracts, continuation letters, and experience letters

*Assist payroll department by providing relevant employee leave and other details.

*Taking all walk in, email and face enquiries related to School admissions and CBSE

*Maintaining proper data records and files of teachers, students, and staff

* Maintaining all CBSE records and files, Responsible for all school related mails to the parents, Organize and participate in all school events during the academic year

*Supervise facilities team for general cleanliness of the school

*Communicate with parents regarding fail grades or disciplinary issues

* Communicate with parents related to all the school enquiries

*Arrange appointments, meetings and circulate agendas, provide all round support to teachers and School administrators, Greeting and assisting School visitors, continually looking to improve process and procedures and driving continuous improvement.

*Taking care of the day-to-day administration activities of the Organization

*Taking Care of attendance & leave applications

*Looking after the travel desk of the company with respect to ticket bookings (Air, Rail, and Road)

* Maintaining proper checklist related to housekeeping activities to ensure upkeep of facility

*Handling reception guest and associate calls

*Maintain inventory and record of stationery, medicines, etc

*Maintain courier records etc , Prepare MIS , Respond to emails and enquiries , Preparation of Performa Invoice in SAP ,Responsible for overseeing collection of payments and Fee ,Collection and Perform regular and unexpected reconciliations of funds to transactions ,Ensure complaints are handled in a timely and courteous manner , Identify opportunities for improvement and once approved then plan, design, document and implement new procedures against feedback – addressing their concerns at a systemic level.

*Inventory Control & Store Management (Day to day Store Operations) Merchandising and Product Display Effective Achievement of Pre-Set Sales Targets Employee Management i.e., Discipline, Motivation, Morale & Training of New Staff Sales Development and Promotion Safety and Security of Material Daily Store Compliances Maintaining High Standard of Customer Service Maintaining Sales DATA on Daily basis Effective handling of customer Complaints.

*Monitored inventory levels and coordinated stock replenishment efforts.

*Implemented visual merchandising strategies to enhance product displays.

*Addressed customer inquiries and resolved issues promptly and effectively.

*Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

*Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

*Handled complaints from customers by empathetically listening, recording details and offering solutions.

*Assisted in managing daily store operations and staff scheduling.