Monique Jones
Indianapolis
Summary
Over 20 years of professional excellence & professional growth
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
28
28
years of professional experience
Work History
Professional Driver
Lyft
01.2021 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Safe operation of vehicle
- Adherence of traffic laws
- Maintaining a clean and functional vehicle
- Potentially assisting passengers
Requisition Clerk
Indiana University Health
01.2005 - Current
- Responsible for charging items taken out of stock area
- Understanding of inventory control, ensuring stock is in its place
- Trouble- SIMS cases s and checking backorder report through resolution
- Project team leader, and reporting to management
- Accurately determined inventory quantities were sufficient
- Tracked the status of requisition, contracts, and orders
- Managed the movement of goods
- Audits inventory, files claim on defective goods
- Implement and support enforcement of buying and contracting process
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Customer Support Specialist
Union Bank
01.1997 - 01.2002
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Generated reports to track performance and analyze trends.
Education
High School Diploma -
Arsenal Technical
Indianapolis, IN06-1990
Skills
- Problem Solver
- Supplier Relationships
- Best Practices
- Leadership
- Safety
- Detail oriented
- Self-Motivated
- Organized
- Reliable
- Resourceful
- ORACLE
- UHSIM
- JACHO
- Office Suite
- Safe driving record
- Defensive driving
- Punctuality
Professional Highlights
- Responsible for charging items taken out of stock area
- Understanding of inventory control, ensuring stock is in its place
- Managed customer complaint process from initiation through resolution
- Trouble-shoot SIMS cases and checking backorder report through resolution
- Project team leader, and reporting to management
- Accurately determined inventory quantities were sufficient
- Responded to customers concerning order status or changes
- Tracked the status of requisition, contracts, and orders
- Reviewed and issued audits on accounts processes
- Managed the movement of goods
- Audits inventory, files claim on defective goods
- Implement and support enforcement of buying and contracting process
Timeline
Professional Driver
Lyft
01.2021 - Current
Requisition Clerk
Indiana University Health
01.2005 - Current
Customer Support Specialist
Union Bank
01.1997 - 01.2002
High School Diploma -
Arsenal Technical
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