Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monis Color

Pune

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Senior Associate

Kyndryl
Pune
12.2021 - Current
  • Reviewed and updated compliance documentation to ensure accuracy and adherence to legal standards.
  • Investigated customer complaints related to compliance issues.
  • Participated in meetings with senior management regarding risk assessment and mitigation strategies.
  • Tracked progress of corrective actions taken in response to identified non-compliance issues.
  • Supported internal and external auditing teams conducting impartial compliance reviews.
  • Coordinated with cross-functional teams to ensure smooth operations.
  • Analyzed business processes to identify areas for improvement and develop solutions to address them.
  • Communicated with departmental leaders to identify and solve daily operations issues.
  • Monitored KPIs to evaluate productivity, quality control and other performance metrics.
  • Provided technical support and troubleshooting assistance during periods of system outages or downtime.
  • Developed and implemented ITIL processes, procedures, and strategies to ensure optimal service delivery.
  • Performed root cause analysis activities to identify underlying causes of problems or incidents within the organization's infrastructure environment.
  • Created reports detailing key performance indicators related to service levels achieved against targets set out in SLAs.
  • Implemented appropriate changes following approval from senior leadership team members.
  • Provided technical advice on implementing changes related to IT Service Management based on ITIL best practices.

Software Engineer

Outworks Solutions Pvt Ltd
Pune
08.2017 - 12.2021
  • Monitored system performance and troubleshoot issues in production environment.
  • Provided technical support to customers regarding product usage and troubleshooting issues.
  • Developed deployment plans and coordinated with various teams to ensure successful implementation.
  • Performed system analysis to identify areas of improvement in the deployment process.
  • Coordinated with other departments to ensure timely completion of tasks related to the deployment process.
  • Provided technical support during the deployment process by troubleshooting any issues that may arise.

Education

Bachelors of Engineering - Computer Engineering

Zeal College of Engineering And Research
Pune
06-2016

High School Diploma -

Dnyanganga Polytechnic
Pune
08-2013

Skills

  • Team Leadership
  • Complaint Management
  • Change Management
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Preparing reports
  • Process Improvement
  • Customer Service
  • Customer Relationship Management (CRM)
  • MS Office

Timeline

Senior Associate

Kyndryl
12.2021 - Current

Software Engineer

Outworks Solutions Pvt Ltd
08.2017 - 12.2021

Bachelors of Engineering - Computer Engineering

Zeal College of Engineering And Research

High School Diploma -

Dnyanganga Polytechnic

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