Monish Kumar

RPA Projects (Feb 2023 – Present):

• Collaborated with stakeholders to gather, analyze, and document business requirements for automation and transformation initiatives.
• Conducted process analysis and feasibility assessments, delivering ROI, and impact analysis reports to leadership.
• Led Agile ceremonies (sprint planning, backlog grooming, daily stand-ups), ensuring milestones were achieved on schedule using Jira and ClickUp.
• Partnered with UiPath developers and testers to design, deploy, and optimize automation workflows aligned to business goals.
• Oversaw UAT for UiPath bots, tracked KPIs, and monitored performance through UiPath Orchestrator to ensure reliability, and scalability.
• Produced detailed documentation, process flows, and training materials to support adoption and operational excellence.

ServiceNow Projects (Jun 2020 – Feb 2023):

• Directed the development and transformation of ServiceNow applications (OLA, Ready to Operate, PPM, and Service Portal) into impactful business solutions. Collaborated with clients and stakeholders to define requirements, aligning ServiceNow capabilities with organizational strategy.
• Coordinated Agile ceremonies, estimation sessions, and project planning activities to ensure high-quality delivery.
• Managed cross-functional teams of up to 15 members, fostering collaboration between business, and technical groups.
• Led UAT, performed post-production validations, and ensured seamless project go-lives with minimal defects. Worked with UX/UI and sales teams to enhance usability, increase adoption, and improve market positioning.

• Supported GBS users using BPM tools (Omni Flow, Omni Scan, Omni Docs).
• Managed user tickets within SLA, ensuring timely issue resolution.
• Conducted workflow testing during server migrations and new implementations.
• Provided Power BI access, managed report failures, and supported user CRs.

• Delivered end-user support for Microsoft Dynamics CFS application, handling enrollment, configuration, and troubleshooting.
• Provided operational support for warehouse processes, ensuring data accuracy and smooth communication through MS Dynamics.
• Provided local IT support for Dynamics users, troubleshooting issues and ensuring optimal performance.