Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Monish Kumar Pathak

Team Lead Order Management and Accounts Receivable Collections
Bengaluru

Summary

Working as a Team Lead for Accounts Receivables Collection domain with good experience in handling client escalations, strategic collections for overdue balance ( Accounts Receivables ),order management and cash application process while serving clients from US and Canada. Seeking a full-time position that offers professional challenges, utilizing strong interpersonal skills, excellent time management, and problem-solving abilities.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Supervisor Finops

Greenway Healthcare
05.2024 - 03.2025
  • Managed cross-functional tasks with a team of 30 in finance operations and support services.
  • Analyzed accounts receivable data to identify trends and prioritize collection efforts accordingly.
  • Collaborated with other departments to maintain accurate client records, facilitating accurate billing and payment tracking.
  • Increased recovery rates by conducting regular quality control audits on outbound communications from collections agents.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Managed relationships with clients, maintaining clear communication channels and resolving disputes professionally.
  • Reviewed order terms and conditions with customers to comply with company policy.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Audit order renewal terms, manage, and handle client escalations.

Team Lead Billing and Collections

Azuga Telematics Private Limited
07.2019 - 04.2024
  • Manage and supervise a team of 21 team members engaged in client billing and invoicing.
  • Track receipts, employee hours, and inventory movements.
  • Assign collection targets for each client account.
  • Responsible for managing schedules, granting ad hoc time-off requests of team members, and adjusting coverage for short shifts.
  • Supervise and manage billing and invoicing for quality assurance, according to strict guidelines.
  • Mentor newly hired employees, and ensure effective knowledge transition for handling client-specific issues related to billing and invoicing.
  • Experience working with tools: Salesforce, NetSuite.
  • I interviewed, hired, and trained staff for the AR team.
  • Manage performance reviews for team to offer constructive feedback
  • Design strategic plans related to process improvements
  • Audit AR work to ensure collection, productivity, SLA and quality targets are met
  • Attend management meetings to present results and formulate continual process improvements and effectiveness

Guest Delight Executive - Sales

Treebo Hotels
04.2017 - 07.2019
  • Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
  • Communicating with business partners to drive in-house sales
  • Developed team communications and information for meetings
  • Collaborated with team members to achieve target results
  • Handling customer escalation calls
  • Experience of working on Freshdesk Tool

Customer Service Associate

FirstSource Solutions Pvt. Ltd
08.2014 - 09.2015
  • Involved in Voice operations-handled sales
  • Attained daily, weekly and monthly targets specified by the process

Education

BBA - Management

Singhania University

Higher Secondary Examination - Science

AHSEC

High School Examination - undefined

SEBA

Skills

  • Team Handling and Team Management
  • Accounts Receivable Collections
  • Monitoring Aging invoice balance
  • Forecasting and Reporting daily collections data
  • Monitoring daily cash flow
  • Managing credit patterns and its cycle
  • Handle and Monitor client’s escalations
  • Monitor Team’s collection calls
  • Setting weekly and monthly collection targets for the Team ensuring a regular cash flow
  • Order Management and Order Verification
  • Inventory check
  • Tracking of return orders
  • Handling client disputes on shipment and order delays
  • Accurate Billing supervision
  • Handle Billing disputes

Personal Information

  • Father's Name: Binod Kumar Pathak
  • Date of Birth: 08/21/88
  • Gender: Male
  • Nationality: Indian

Timeline

Supervisor Finops

Greenway Healthcare
05.2024 - 03.2025

Team Lead Billing and Collections

Azuga Telematics Private Limited
07.2019 - 04.2024

Guest Delight Executive - Sales

Treebo Hotels
04.2017 - 07.2019

Customer Service Associate

FirstSource Solutions Pvt. Ltd
08.2014 - 09.2015

Higher Secondary Examination - Science

AHSEC

High School Examination - undefined

SEBA

BBA - Management

Singhania University

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Monish Kumar PathakTeam Lead Order Management and Accounts Receivable Collections