MONISH MECH

• Analyze and manage master data in SAP for various business functions, including but not limited to finance, supply chain, and sales
• Create, update, and maintain material master using ERP software tool SAPECC6.0 & Winshuttle
• Work on bill of material (BOM), routing, and production version
• Update purchase info records (PIR), source list (SL), costing, pricing, planning parameters, and safety stocks
• Develop and maintain data quality checks to ensure accuracy and completeness of master data
• Identify and troubleshoot data quality issues, and provide recommendations for improvement
• Maintain dashboards and reports to track key performance indicators
• Participate in data governance initiatives to ensure compliance with data standards and policies
• Prepare reports and presentations to communicate data insights and recommendations to stakeholders

PROJECT MANAGEMENT:

• Develop and maintain comprehensive Standard Operating Procedures (SOPs) for new projects
• Establish a robust version control system for SOPs, ensuring accurate tracking of changes and updates
• Maintain up-to-date documentation, enhancing the team's efficiency and project transparency
• Devise and implement a communication plan to streamline information flow within the project team and stakeholders
• Conduct regular meetings to discuss SOP updates, project progress, and address any challenges
• Identify potential risks and devise proactive strategies for risk mitigation
• Developed and documented detailed workflows, ensuring consistent and efficient project execution.
• Establish rigorous quality assurance processes to ensure quality.
• Create and deliver training materials for team members, ensuring adherence to SOPs and enhancing overall team competence

• Provided excellent customer support to resolve customer issues and inquiries through multiple channels, including messaging and calls
• Troubleshot customer connection issues and got customers connected to the service
• Booked/rescheduled/canceled technician appointment based on customers’ requirements
• Collaborated with cross-functional teams, including product and technical teams, to resolve complex customer issues
• Analyzed customer feedback and provided insights for improving customer experience
• Mentored the team, led training sessions for new customer support representatives to ensure consistent service quality
• Tracked issue progression and ensured completion within the SLA
• Ran customer survey reports on hourly and daily basis, and shared the findings

• Managed collections for a portfolio of accounts receivable, ensuring timely payments and resolution of customer issues
• Oversaw the collection of outstanding credit and invoices to minimize profit loss as per company policy
• Coordinated activities with cross-functional teams to ensure efficiency, resolved customer disputes, and worked on reducing the number of oversight cases
• Analyzed delinquent accounts and identified root causes of payment issues
• Strategized to increase the number of successful collections on outstanding debt
• Ran reports, analyzed data, and shared them with cross-functional teams

• Managed and maintained product catalogs for an e-commerce platform
• Reviewed and approved product listings to ensure compliance with company policies and standards
• Analyzed data, provided troubleshooting support, and drove process improvement for catalog management and applications
• Performed migration and deployment for new customers
• Prioritized and assigned requests to the team ensuring quality output
• Collaborated with cross-functional teams, including product and technical teams, to resolve issues and improve catalog management processes

• Reviewed product ads to ensure compliance with policies and guidelines
• Worked with the manual policing team to decrease the Ad defect rate (ADR) of the products advertised by third-party sellers on Amazon.com
• Identified and removed ads that violated platform policies and guidelines
• Reviewed website based on the guidelines for content, quality, and accuracy
• Approved/rejected new and changed ad submissions based on policy guidelines
• Scaled up to other challenges including managing the status of ‘New Merchants’ in ‘Product Ads’ and troubleshooting issues related to advertisers through tickets
• Analyzed videos according to the guidelines and flagged it in case of issues
• Checked the video quality and approved them to go live on Amazon.com
• Mapped products to the video shots that are on Amazon.com