Monish Motwani
Fraud Specialist I
Mumbai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Specialist I - Fraud Verifications
JP Morgan Chase
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Sr. CSE - Sky
Firstsource India Pvt Ltd
11.2021 - 04.2022
- Take high volume of inbound customer calls with a friendly and positive voice, give precise and correct information about the query to the customer and works towards meeting the daily targets.
- Update and process information accurately into the system.
- Resolve customer problems in a timely manner.
- Take ownership and deliver on customer commitments.
- Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact.
- Demonstrates a high level of personal and professional integrity when dealing with customers.
- Treats all customers with empathy and respect and consideration.
- Ability to solve problems look for solutions aligned to customer s perspective and deliver on all commitments.
- Consistently work together, trust in each other, engage in constructive conversations for the good of the group.
Education
Business Analyst -
ExcelR - IBM Certification
Mumbai 05.2023 - 12.2023
Bachelor's of Commerce -
Sabarmati University
Distance Learning 01.2020 - 05.2023
HSC -
Mumbai University
Mumbai 06.2009 - 04.2010
SSC -
NIOS
Mumbai 06.2007 - 04.2008
Skills
Data analysis
Effective communication
MS Office
Analytical and Critical Thinking
Problem-Solving
SQL
Tableau
Microsoft Power BI
Python Programming
Timeline
Business Analyst -
ExcelR - IBM Certification
05.2023 - 12.2023
Specialist I - Fraud Verifications
JP Morgan Chase
04.2022 - Current
Sr. CSE - Sky
Firstsource India Pvt Ltd
11.2021 - 04.2022
Bachelor's of Commerce -
Sabarmati University
01.2020 - 05.2023
HSC -
Mumbai University
06.2009 - 04.2010
SSC -
NIOS
06.2007 - 04.2008