Monish Rathwe
Indore
Summary
Proactive professional skilled in project management and problem-solving. Successfully manages multiple priorities while fostering collaboration to meet team objectives. Delivers effective solutions with a commitment to quality and results, demonstrating adaptability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Floor Manager (Operations)
Phoenix Citadel
Indore
05.2024 - 11.2025
- Managed daily operations to ensure smooth floor activities.
- Oversaw operations for 89 stores, managing inventory and stock levels to ensure product availability.
- Led team of 27 employees to ensure seamless operations on shop and UG floor.
- Oversaw food court and parking operations to maintain operational efficiency.
- Coordinated staff schedules to enhance coverage during peak hours while controlling labor costs.
- Managed horticulture & peripheral area of my dedicated place & as well as water bodies.
Managed courtyard events operations & VVIP guests. - Provided exceptional customer service at the main mall information desk, assisting over 100+ visitors daily with directions, event inquiries, and lost-and-found services & retailer & guest queries."
- Worked on consumption built with marketing to grow business.Supervised daily operations to ensure a smooth workflow and optimal staff performance.
- Worked on consumption built with marketing to grow business.
Supervised daily operations to ensure a smooth workflow and optimal staff performance. - Trained new employees on safety protocols and customer service standards.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Provided exceptional customer service at the main mall information desk, assisting over 100+ visitors daily with directions, event inquiries, and lost-and-found services & retailer & guest queries.
- Managed horticulture & peripheral area of my dedicated place & as well as water bodies.Managed courtyard events operations & VVIP guests.
Associate II, Customer Care, Non-Voice
Continuum Global Solutions
04.2021 - 08.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
BBA -
Softvision College of Commerce & Management (DAVV)
Indore01-2023
Diploma - Aviation ,Hospitality and Travel management
Frankfinn Institue
Indore, Madhya Pradesh, IndiaSkills
- Operations management
- Inventory control
- Staff scheduling
- Team leadership
- Staff training
- Customer service
- Customer relations
- Trading software knowledge
Personal Information
- Gender: Male
- Nationality: Indian
- Religion : Hindu
- Marital Status: Unmarried
Languages
- Hindi
- English
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Date : Signature :
Timeline
Floor Manager (Operations)
Phoenix Citadel
05.2024 - 11.2025
Associate II, Customer Care, Non-Voice
Continuum Global Solutions
04.2021 - 08.2021
BBA -
Softvision College of Commerce & Management (DAVV)
Diploma - Aviation ,Hospitality and Travel management
Frankfinn Institue