A cross-functional professional with 6+ years of experience in business process optimization, customer success, and product operations. Began working full-time during graduation in Economics, Psychology, and Marketing, while continuously upskilling through certifications in Google Project Management, Data Analytics, Generative AI, and Harvard’s CS50.
Led HR process improvements at Tata Consultancy Services—automating workflows, reducing data errors, and earning multiple performance awards. Previous roles in customer success and healthcare operations helped develop a user-first mindset, process design skills, and cross-functional collaboration experience.
Skilled in Agile environments, SOP creation, stakeholder communication, and impact-focused delivery. Currently focused on building a career in product management by blending data, empathy, and curiosity to solve real-world problems with AI-native products.