Monish Syamaprasad
Customer Success Manager
Mumbai
Summary
MBA from University Of Wales. Holding B1/B2 Visa. 8+ years of experience into Customer Success, Marketing and Project Management including 3 years of experience in handling teams. Wanting to be a potential resource where I can utilize my skills and knowledge which would help the organization to grow and further enhance my growth. It would be my never- ending dedication to maintain the spectrum of integrity, honesty and character.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Success Manager
ContractPodAi
9 2023 - 03.2024
- Lead point of contact to 40 Contract lifecycle management (CLM) customers assigned.
- Working with account team on new product demos. Closed a lead for $40000 in first quarter. Working with Product, Support and Finance team to bridge gaps and provide excellent service to clients.
- Identifying Churn risk customers. Strategizing on them with Key Stakeholders.
Senior Customer Success Specialist
Infoblox Software Pvt Ltd
11.2019 - 08.2023
- Lead and trained a team of 4 members along with new hires.
- Business advisor to 50 Global Enterprise customers working towards achieving their business goals with an ARR of 1M to 2M.
- Been responsible for GRR 98% and NRR 110% through increase in revenue per client. Generated approx $ 300K cross-sell and upsell in revenue.
- Ensured smooth implementation of Cybersecurity products as per SOW (DNS Security, endpoints, application and content filters etc)
- Analyzed churn risk customers to improve adoption rates.
- Lead the development of a new product feature, maintaining a cohesive team environment, which ensured on-time delivery and high user acceptance.
- Produced reports and conducted QBR to explain insights and results to Regional Directors and important stakeholders.
- Worked on Salesforce, Gainsight and making sure all data is accurate. Part of Gainsight sandbox team.
- Worked on value pillars to provide a strategic framework that guides the company's growth and evolution.
Senior Business Development Executive
Allianz India
05.2018 - 11.2019
- Oversee the sales process to attract new International Credit Risk clients.
- Trained Overseas for successful business transition.
- Responsible for making process Business as usual (BAU) in India and part of the core team.
- Provided sales forecasting and maintaining accurate data using tools like SDFC, Zoominfo and Gainsight.
Executive - Export and Import
Swift Freight India Pvt Ltd
10.2015 - 10.2017
- Managed a portfolio of customer accounts through proactive engagements.
- Coordinated with internal resources and third parties/vendors for flawless execution of projects.
- Ensured that all projects are delivered on-time, within scope and within budget.
Team Leader
Tendernews International
05.2012 - 10.2015
- Identified and targeted large global accounts who were participating in Global/International tenders.
- Lead and managed team of 5 members in developing and acquiring new business.
- Taken ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals.
Education
MBA - International Business Management
University of Wales
Newport UK 09.2009 - 10.2011
Bachelor of Science - Physics
Bhavans College
Mumbai 06.2005 - 04.2009
Skills
Strong interpersonal, active Listening and communication skills
Timeline
Senior Customer Success Specialist
Infoblox Software Pvt Ltd
11.2019 - 08.2023
Senior Business Development Executive
Allianz India
05.2018 - 11.2019
Executive - Export and Import
Swift Freight India Pvt Ltd
10.2015 - 10.2017
Team Leader
Tendernews International
05.2012 - 10.2015
MBA - International Business Management
University of Wales
09.2009 - 10.2011
Bachelor of Science - Physics
Bhavans College
06.2005 - 04.2009
Customer Success Manager
ContractPodAi
9 2023 - 03.2024
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