Monisha Geeta

• Successfully managing 6 projects for a client, overseeing a total ramp of 300+ FTEs
• Leading seamless transitions by coordinating with cross-functional teams and ensuring adherence to project timelines and budget
• Driving continuous process improvements to enhance efficiency and productivity during transitions
• Providing leadership and guidance to team members to foster a collaborative work environment
• Communicating regularly with stakeholders and business leaders to share project status updates and ensure alignment with organizational goals.
• Developed and implemented transition plans to ensure smooth transitions of new projects from one team to another.
• Monitored progress of transition activities, identified risks, and escalated issues as needed.
• Conducted meetings with stakeholders to define project requirements, scope, timeline and budget.
• Coordinated with internal teams for the successful execution of the transition plan.
• Provided regular updates on transition progress to management and communicated potential delays or issues in a timely manner.
• Analyzed existing processes, identified areas of improvement, and proposed solutions to improve operational efficiency during the transition phase.
• Gathered feedback from stakeholders after completion of transition activities to assess effectiveness and identify gaps for further improvement.
• Maintained effective communication among various stakeholders throughout the transition process.
• Created detailed reports outlining key milestones achieved during the transition period along with any challenges faced by the team.
• Ensured compliance with all applicable laws and regulations while transitioning projects from one team to another.

• Led team of 45 members, ensuring daily service delivery and surpassing SLAs
• Derived process enhancements for quality, productivity, and efficiency
• Coordinated with WFM for MIS and engages in employee management
• Managed inventory effectively and shares status reports with leaders
• Executed management's strategies and monitors process SLAs

Training Responsibilities:

• Led a team of 10 trainers overseeing end-to-end training for new hires.
• Identified training needs through comprehensive analysis and consultation
• Developed tailored training programs and reports to achieve tangible results
• Implemented effective training methods and evaluated organizational performance for improvement
• Communicated effectively with stakeholders and managed training resources and technologies

Operations Responsibilities:

• Managed a 45-member team, supervising TLs and SMEs.
• Strategized resource allocation to optimize productivity and maintain SLAs.
• Monitored process metrics and prepared progress reports for management.
• Identified areas for process improvement and facilitated SWOT analysis.
• Orchestrated meetings and documentation for ISO certification audits, while managing operational testers and achieving significant accomplishments.

• Led a 58-member team to achieve productivity and QA targets.
• Weekly operation reviews and participated in client calls
• Conducted process refresher trainings, allocated tasks, and managed team rosters
• Developed training modules, analyzed errors, and conducted performance discussions
• Prepared performance trend presentations, and addressed behavioral concerns
• Monitored process SLAs and KPI metrics for operational efficiency

• Conducted new hire training for AR profile, overseeing 7 Fresher’s batches and 5 Revenue Cycle Management batches
• Coordinated with Operations and Onshore training departments to develop and update training modules
• Managed Daily, Weekly, and Monthly Training Dashboards, ensuring timely sharing with Operations
• Facilitated onboarding, ID creation, OJT phases, and retraining, achieving TTT certification on eCW software
• Provided operational support, analyzed denial trends, identified training needs, and maintained effective email coordination with clients.

• Researched and resolved claims, liaising with US healthcare facilities and insurance companies.
• Analyzed information to determine actions, including contacting insurance providers for pending claims.
• Advised clients on findings and trends to prevent claim denials, conducting special analyses for improvement.

• Work on preparation of Commercial Lease Abstracts
• Involved reading the commercial lease agreements between the property owners and the tenants and abstracting the essential information required for submitting for commercial mortgage application
• Providing the client with the different clauses mention in the lease agreement which could impact the future sale of the property.

• Researching and resolving claims for the client
• Liaison with US healthcare facilities, like hospital and private, state and federal governed insurance companies
• Analyze information; determine actions to be taken next, call insurance providers to get more information for pending balance and denial in a claim
• Advice client about findings and trends that help in avoiding the claims being denied; Special analysis, which includes credit accounts, common denial trends, appeal activity to help client in understanding the common areas of improvement.

• Make alterations to the pension polies of the policyholder as the request received by them or defer the policy as per the company policies
• Sending out email confirmation/ letters to the policyholder listing out the details of the alterations made and the new clauses added to the policy.