MONISHA J.
Ooty
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Data Analyst
NielsenIQ
Chennai
09.2022 - Current
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnosed and resolved technical hardware and software issues, escalating more complex problems to higher-level support.
- Collaborated with software developers to understand new features and provided feedback from users.
- Documented support processes and created knowledge base articles to improve support efficiency.
- Trained and mentored junior support staff.
- Provided data-driven solutions to support decision making.
- Maintained documentation of all the processes related to Data Analysis.
- Defined KPIs based on collected data sources.
- Identified needs of customers promptly and efficiently.
- Generated standard or custom reports summarizing business, financial or economic data.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Collaborated with stakeholders across the organization to understand their needs from a data perspective.
Education
B.A. English Literature -
01.2022
SSLC - 10th -
01.2017
HSC - 11th & 12th -
Skills
- Developing soft skills and personality
- Body language
- Enhancing soft skills and personality
- Psychology in everyday
- Communication
- Leadership
- Teamwork
- Adaptability
- Time management
- Problem solving
- Technical Analysis
- Process Mapping
- Data Validation
- Data Modeling
- Report Writing
- Attention to Detail
- Database Management
- Data Cleaning
- Process Improvement
- Database Maintenance
Additional Information
Poem writing, Cooking, Acting
Personal Information
- Age: 20 years
- Father's Name: Jothi Bala
- Mother's Name: Chitra
- Date of Birth: 05/04/2001
- Nationality: Indian
Languages
- English
- Tamil
Accomplishments
- Need to add about coke, delmonte and other services
- Reduced average resolution time by 20% through the implementation of a new ticketing system.
- Achieved a 95% customer satisfaction rate through effective troubleshooting and communication skills.
- Developed a comprehensive FAQ and troubleshooting guide that decreased the volume of support tickets by 15%.
Timeline
Data Analyst
NielsenIQ
09.2022 - Current
B.A. English Literature -
SSLC - 10th -
HSC - 11th & 12th -
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