Summary
Overview
Work History
Education
Skills
Description
Accomplishments
Timeline
Generic

Monisha K

Bangalore

Summary

Software QA Tester with 5+ years of experience in the Technology domain, experience in all phases of Manual Testing. Experienced in writing Test cases, Test plans, designing Test procedures and creating the Bug report. Experienced in identifying gaps in current process and tools and suggest new ways to improve them Enjoy working in a fast-paced dynamic environment.

Overview

6
6
years of professional experience

Work History

Sr. QA Engineer

Cognizant Technology solutions
Bengaluru
10.2017 - 12.2020
  • Designed and executed comprehensive test plans, covering 95% of user scenarios for high-traffic applications, reducing critical bugs by 40%
  • Lead a team of 5 QA analysts, improving team efficiency by establishing new testing protocols and regular knowledge-sharing sessions, decreasing time-to-market by 20%
  • Spearheaded the adoption of automated testing tools, increasing test coverage by 60% and enabling more frequent release cycles
  • Collaborated with the customer service team, directly resolving over 300 complex user-reported issues, enhancing customer satisfaction rates
  • Influenced the software development process by providing impactful feedback on usability, resulting in a 15% increase in user retention
  • Maintained comprehensive testing documentation, ensuring full traceability of testing processes and facilitating smoother project audits.

QA Engineer

Cognizant Technology solutions
06.2015 - 10.2017
  • Executed test cases for newly developed features, identifying over 150 bugs prior to production release
  • Collaborated directly with clients to understand and document their requirements, enhancing the relevance of test scenarios
  • Improved test efficiency by organizing and maintaining a library of reusable test assets
  • Assisted senior analysts in researching and resolving customer issues, leading to a decrease in support tickets by 10%.

Education

Bachelor of Engineering -

Bhajarang Engineering College
01.2013

Chennai Higher Secondary Certificate -

Nazareth Matric Hr. Sec School
01.2009

Chennai Secondary School Certificate SSC -

Nazareth Matric Hr. Sec School
01.2007

Skills

  • SQL
  • Functional Testing
  • HTML & CSS
  • Agile
  • Scrum
  • JIRA
  • Ability to Multitask
  • Effective Time Management
  • Communication Skills
  • Microsoft Excel
  • Manual testing

Description

  • Reviewing the documentation, software requirements specification, rapid design document, high-level design, detail design document, acceptance test cases, integration test cases and unit test cases.
  • Performing cross-browser testing using Selenium in Google Chrome, Firefox and Safari.
  • Participating in daily standup meetings and creating reports as needed by the QA lead.
  • Interacting with the Developers to follow up on defects and issues.
  • Performing regression testing at various phases of development life cycle for impacted existing functionality.
  • Working on Agile (SCRUM) methodology and using Jira for defect tracking. Working in conjunction with manual testers to convert manual test cases to automation.
  • Working closely with other team members to create test plans, test cases and test scripts.
  • Developing requirement traceability matrix (RTM) and test summary report (TSR).
  • Working with the team for requirement analysis, test strategy, and test plan creation.
  • Involving in analyzing the business requirements documents and functional design documents.
  • Involving in writing and implementation of test cases for various modules.
  • Involving in functional, regression, integration, system testing and user acceptance testing.

Accomplishments

  • Designed test plans that reduced critical bugs by an unprecedented 40%, boosting software reliability.
  • Recognized for leading my team to a 20% efficiency increase by innovating our QA processes and methodology.
  • Awarded for exceptional contributions to customer service, directly resolving over 300 customer issues.

Timeline

Sr. QA Engineer

Cognizant Technology solutions
10.2017 - 12.2020

QA Engineer

Cognizant Technology solutions
06.2015 - 10.2017

Bachelor of Engineering -

Bhajarang Engineering College

Chennai Higher Secondary Certificate -

Nazareth Matric Hr. Sec School

Chennai Secondary School Certificate SSC -

Nazareth Matric Hr. Sec School
Monisha K