Monisha M
Banglore
Summary
A Hard working disciplined person keen learner. I endeavor to put my best in the job assigned to me. Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Trigent Software Private Limited
Bangalore
01.2024 - Current
- Provided customer support for internet-related inquiries and concerns.
- Provided technical assistance and customer support for wireless devices.
- Provided customer support, including responding to inquiries and resolving issues.
Senior Executive -Operations
Aegis Customer Support Services Private Limited
Bangalore
02.2021 - 01.2024
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Senior Executive - Operations
Aegis Customer Support Services Private limited
Bangalore
02.2019 - 07.2020
- Provided customer support to ensure satisfaction with service provided.
- Provided customer support by answering inquiries, resolving complaints, and addressing product issues.
AR Executive
Omega healthcare
Bangalore
12.2017 - 12.2018
- Conducted market research to identify potential customer segments and developed strategies for targeting them.
- Researched and resolved discrepancies between patient accounts and third-party payers.
- Provided detailed reports on collection activities as requested by management.
Education
GED -
Holy Cross Pre-University College
Bangalore03-2014
High School Diploma -
Government Higher Secondary School
Bangalore04-2012
B.com - B.Com (Pursuing)
Baldwin's Women's Methodist College
BangaloreSkills
- Product Knowledge
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Customer Service
- Customer Relations
Timeline
Customer Service Representative
Trigent Software Private Limited
01.2024 - Current
Senior Executive -Operations
Aegis Customer Support Services Private Limited
02.2021 - 01.2024
Senior Executive - Operations
Aegis Customer Support Services Private limited
02.2019 - 07.2020
AR Executive
Omega healthcare
12.2017 - 12.2018
GED -
Holy Cross Pre-University College
High School Diploma -
Government Higher Secondary School
B.com - B.Com (Pursuing)
Baldwin's Women's Methodist College
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