Photography
Monisha Pasupuleti
Client Relationship Manager
Chennai
Summary
Goal-oriented manager with distinguished experience in sales and marketing and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Performance-oriented Sales Leader offering exceptional record of achievement over 3-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Client Relationship Manager
Onerouf Resource Pvt Lmt
Chennai
12.2022 - Current
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with Type team and leveraging productive and open client communications.
- Retained updated knowledge of market competition and related offerings to generate favor for Product or Service.
- Identified opportunities to cross or up-sell Product or Service and communicated customer needs to appropriate team.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Facilitated business by implementing practical networking techniques.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
CRM Specialist
UNICEF
Chennai
03.2022 - 11.2022
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created data models to support decision-making processes.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
SR.CRE
BAJAJ CAPITAL
Tirupati
04.2021 - 02.2022
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
Customer Service Representative
Sommaria Halfprice Pvt Lmt
Tirupati
07.2019 - 03.2021
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Education
BSC(MSCS) - Computer Science And Programming
SV UNIVERSITY
Tirupati 06.2016 - 03.2019
Skills
Interpersonal and client communications
Interests
Blog writing
Community involvement
Learning languages
Timeline
Client Relationship Manager
Onerouf Resource Pvt Lmt
12.2022 - Current
CRM Specialist
UNICEF
03.2022 - 11.2022
SR.CRE
BAJAJ CAPITAL
04.2021 - 02.2022
Customer Service Representative
Sommaria Halfprice Pvt Lmt
07.2019 - 03.2021
BSC(MSCS) - Computer Science And Programming
SV UNIVERSITY
06.2016 - 03.2019
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