Monisha R
Software Engineer
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Quality Analyst
LTI
Bangalore
10.2021 - Current
- Ticket auditing of IT operations
- Regularly reviewed CSAT and identified the pain points for End users
- Proposed and governed process improvements, and assisting achieve CSAT by 95%
- Managed and governed key improvement projects making sure to achieve project completion before set timelines
- Was Spoc for Bangalore and Delhi Euc team where I mentored them to deliver proper resolution to the end users.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Web Developer
FINANCE TECH WORLD
Bangalore
02.2020 - 06.2020
- Successfully Completed 4 months Internship where I Worked on Front End Designing .
- Coded websites using HTML, CSS, & JavaScript. .
Education
MCA -
MS Ramaiah Institution Of Technology Under VTU
Bangalore 10.2017 - 09.2020
BCA - Computer Applications
Maharani Lakshmi Ammani College For Women's
Bangalore,India 06.2014 - 05.2017
Pre-University -
St.Theresa PU College
Bangalore, India 05.2012 - 05.2014
10TH GRADE -
MLA HIGH SCHOOL, Karnataka State Board Securing
Bangalore, India 04.2011 - 05.2012
Skills
Programming Languages C, C, Python, Javascript, and JavaOperating System: Windows, LinuxDatabase: Mysql, NoSql
Web and Designing: HTML, CSS
Testing: Manual Testing, Tool-Selenium IDEPowerBI, ServiceNow, Microsoft Excel & Powerpoint
Certification
SQL(Basics) from HackerRank
Timeline
SQL(Basics) from HackerRank
07-2022
Quality Analyst
LTI
10.2021 - Current
Web Developer
FINANCE TECH WORLD
02.2020 - 06.2020
MCA -
MS Ramaiah Institution Of Technology Under VTU
10.2017 - 09.2020
BCA - Computer Applications
Maharani Lakshmi Ammani College For Women's
06.2014 - 05.2017
Pre-University -
St.Theresa PU College
05.2012 - 05.2014
10TH GRADE -
MLA HIGH SCHOOL, Karnataka State Board Securing
04.2011 - 05.2012