Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Accomplishments
References
Timeline
Generic

Monisha Rajkumar

Bangalore

Summary

Results-driven professional with a proven track record in optimizing administrative procedures, leading to significant cost reductions and enhanced operational efficiency. Skilled in fostering positive relationships with students and educators to support sustainable policy development. Demonstrates strong leadership and analytical problem-solving abilities, complemented by effective communication skills.

Overview

6
6
years of professional experience

Work History

Senior Fraud Specialist

JP Morgan
Bangalore
02.2021 - Current
  • Analyzed transaction data to identify patterns of fraudulent activity.
  • Reviewed and investigated suspicious account activities and escalated findings.
  • Utilized fraud detection tools to monitor real-time transactions effectively.
  • Conducted training sessions for junior staff on fraud prevention techniques.
  • Prepared detailed reports on fraud cases for management review.
  • Engaged with customers to resolve fraud-related inquiries and concerns.
  • Implemented process improvements to enhance fraud detection efficiency.
  • Analyzed financial records to identify discrepancies related to fraud.
  • Designed reports detailing findings from investigations into fraudulent activities.
  • Prepared presentations summarizing key findings from investigations into suspected fraudulent activities.
  • Implemented internal controls designed to reduce exposure to risk associated with potential instances of fraud.
  • Reviewed customer accounts regularly for any irregularities that could indicate possible fraudulent behavior.
  • Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.

Employee Engagement Coordinator

JP Morgan
04.2023 - 10.2025
  • Managed daily departmental operations, including task scheduling and duty assignment.
  • Coordinated cross-departmental efforts to ensure timely project completion within budget.
  • Maintained calendars for events, meetings, and deadlines.
  • Monitored inventory levels and ordered supplies as needed.
  • Organized team events to enhance workplace morale.
  • Coordinated meetings, prepared agendas, and took detailed meeting notes.
  • Assisted in scheduling appointments and managing executive calendars effectively.
  • Supported team members by preparing documents and presentations as needed.
  • Developed efficient workflows for data entry and record keeping tasks.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Facilitated communication between different departments within the organization.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Senior Account Specialist

Mphasis
12.2019 - 09.2020
  • Developed and implemented strategies to increase customer satisfaction levels.
  • Worked collaboratively with other departments to ensure customer requirements were met.
  • Negotiated payment terms with customers to maximize cash flow while maintaining positive relationships.
  • Managed the collection of past due accounts ensuring that all payments are received within established guidelines.
  • Reviewed financial statements and identified discrepancies for resolution.
  • Processed refunds or credits in accordance with company policies.

Transaction Processing Analyst

Accenture
  • Analyzed data from various sources to identify discrepancies or trends related to transaction processing.
  • Maintained detailed records of all transactions processed, including errors and corrections made.
  • Monitored daily transaction volumes to ensure accurate recording in the accounting system.
  • Investigated potential fraudulent activity associated with transactions.
  • Reviewed, analyzed and evaluated existing business processes to identify areas of improvement.

Financial Advisor

Concentrix
  • Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
  • Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
  • Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
  • Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Facilitated client meetings with comprehensive investment strategy planning.

Education

B.A - Psychology

Mumbai University

Skills

  • Effective communication
  • Relationship management
  • Event coordination
  • Public speaking
  • Strategic thinking
  • Interpersonal skills
  • Multitasking ability
  • Diversity awareness
  • Presentation delivery
  • Adaptability
  • Microsoft Office proficiency

Hobbies and Interests

  • Bungee jumping
  • Para sailing
  • Camping
  • Volleyball
  • Throw ball

Disclaimer

I sincerely state that the above mentioned facts are true to my knowledge and belief.

Languages

  • English
  • Kannada
  • Hindi
  • Tamil

Accomplishments

  • Culture Carrier Award 2023
  • Excellence Award 2023
  • Anchored Chase Studio 2023
  • Hosted the CCB Excellence Award 2023

References

References available upon request.

Timeline

Employee Engagement Coordinator

JP Morgan
04.2023 - 10.2025

Senior Fraud Specialist

JP Morgan
02.2021 - Current

Senior Account Specialist

Mphasis
12.2019 - 09.2020

Transaction Processing Analyst

Accenture

Financial Advisor

Concentrix

B.A - Psychology

Mumbai University

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Monisha Rajkumar