Monisha S
Chennai
Summary
- Analytical professional in operations research field, known for high productivity and efficient task completion. Skilled in data analysis, statistical modeling, and optimization techniques. Strong in critical thinking, problem-solving, and communication skills, ensuring success in complex analytical environments.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
- Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
NatWest Groups - Operational Analyst
Monisha
Chennai
09.2022 - Current
- Monitored accounts for changes in activity that could indicate fraud or suspicious behavior.
- Participated in regular training sessions to stay up-to-date on industry trends.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Verified customer identity using public records, financial databases, and other resources.
- Developed processes and procedures for improved AML and KYC compliance operations.
- Coordinated with internal departments to resolve discrepancies in customer data.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
NatWest Groups - Operational Analyst
Monisha
Chennai
09.2022 - Current
Education
Bachelor of Science - Computer Science
SRM University
Chennai,Rampuram09-2022
12th Grade - HSC
Sivanthi Matriculation Higher Secondry School
Chennai04-2019
Skills
- Supported the creation of performance report to moniter customer compliance
- Collaborated with multiple teams to ensure integration of analytical solutions into business operations , enhancing overall efficiency
- Contributed to the development of Automated Systems to Decrease Manual Data Process time by 40%
- Collaborated with IT Team for Testing Purpose
- Cross Trained on Other process to help Braille customers in process
- Handling Daily Allocations within team
- Managing Folder movement Activity for KYC
- Implemented new Ideas within teams which increase processing speed and Trained users
Accomplishments
- LOV Award for Being an Consistent Top Performer.
- Doing Allocation on Daily Basis
- Worked for Teams to find easier and smarter way to reduce process and implemented the ideas with EUDA
- Managing Folder movement
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
NatWest Groups - Operational Analyst
Monisha
09.2022 - Current
NatWest Groups - Operational Analyst
Monisha
09.2022 - Current
Bachelor of Science - Computer Science
SRM University
12th Grade - HSC
Sivanthi Matriculation Higher Secondry School
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