Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Monmohan Murmu

Monmohan Murmu

India

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty with 12 years experience in cruise line and 10 years in hotels.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Norwegian cruise line
Miami
08.2012 - Current
  • Developed and implemented strategies to increase sales of fine wines.
  • Conducted tastings of fine wines for customers, providing detailed information on the wine's characteristics.
  • Analyzed customer preferences to recommend appropriate selections of fine wines.
  • Earning top comments card and guest request.
  • Assisted guests with making food and beverage selections.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Resolved customer complaints in a polite manner according to company policy.
  • Greeted customers, provided menus and answered questions about menu items.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Checked on guests during meals to ensure satisfaction with each course.

Supervisor of Operations

Chelsea hotel Dubai
Dubai
11.2009 - 07.2012
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Developed and implemented policies and procedures for efficient workflow.
  • Evaluated existing processes regularly for potential optimization opportunities.
  • Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
  • Participated in industry-related events and conferences to stay abreast of the latest developments.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Maintained accurate records for tracking progress and performance of team members.
  • Ensured compliance with all applicable laws, regulations and standards.

Head Waiter

Taj group of hotels
Hyderabad
01.2002 - 05.2008
  • Greeted customers and escorted them to their tables.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Prepared seating charts for large parties.
  • Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
  • Supervised busboys to ensure proper cleaning of tables between guests.
  • Assigned serving staff to specific stations throughout the restaurant.
  • Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Verified that all items ordered were delivered correctly to each table.
  • Monitored wait staff performance and provided feedback when necessary.
  • Verified that all dishes served met quality standards established by the restaurant's management team.
  • Assisted servers with taking orders from customers as needed during peak hours.

Education

Bachelor of Science - Hotel Management and catering Technology

Institute of Hotel Management
06-2001

Skills

  • Wine pairing
  • Food presentation
  • Table Setting
  • Food safety awareness
  • Handling all food allergies
  • Following USPH standards
  • Providing Anticipate service
  • Team work
  • Problem solving
  • Adaptability
  • Time management
  • Communication

Affiliations

  • playing football
  • listening music
  • planting trees

Accomplishments

  • Vacation hero certificate
  • Top comments card
  • Highest revenu3e selling
  • Best staff of the month

Certification

  • STCW certificate
  • C1D1 VISA
  • Indian CDC
  • HACCAP certificate

Languages

English
First Language

Timeline

Restaurant Waiter

Norwegian cruise line
08.2012 - Current

Supervisor of Operations

Chelsea hotel Dubai
11.2009 - 07.2012

Head Waiter

Taj group of hotels
01.2002 - 05.2008

Bachelor of Science - Hotel Management and catering Technology

Institute of Hotel Management

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Monmohan Murmu