Monnika Agarwal
Pune
Summary
Service-focused Relationship Executive with reputation for building and managing productive business relationships. Exceptionally skilled in problem-solving and issue resolution to maintain loyal, long-term customers.
Overview
15
15
years of professional experience
Work History
Relationship Executive
VIBGYOR High School
Pune
2021.10 - 2023.09
- Responsible for New Admissions
- Attending existing / New parents
- Student Retention and maintaining Net Student Strength
- Student / Parent Profile Verification, Individual student files, filling of all enquiry & registration forms
- Zero defect process to follow
- Actively participate in lead generation activities at the Centre
- Parent engagement activities, Corporate & Pre-school tie-ups
- Collecting fees from existing & new parents
- Maintain regular communication with Students and parents for coordinating
- Achieving Projected Admissions for the Academic year
- Front Office Management
- Documentation, System Process Compliance
- SR Management
- PSAT
- Parent Service (Walk-ins / Emails/ Telephone).
- Addressed inquiries from clients and department team members.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Analyzed sales data to identify new business development opportunities.
- Established strong client relationships to drive business development.
- Operated register, handled cash and processed credit card transactions.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Coordinated with [Job title] to deliver continuous, effective services in alignment with contract requirements.
- Developed and maintained relationships with existing clients to ensure customer loyalty.
- Facilitated communication between customers and internal teams through phone calls or emails when needed.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Grew business with existing clients through upselling and recommending new services.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Maintained accurate records of all transactions made by customers using CRM software tools.
- Managed customer accounts by providing timely responses to inquiries and resolving issues promptly.
- Drafted promotional materials such as brochures, flyers, email campaigns. to boost sales.
- Created detailed records of customer interactions for future reference purposes.
- Generated reports on customer feedback, market conditions, competitor analysis.
Admin / HR Executive
RIMS INTERNATIONAL SCHOOL
2021.03 - 2021.09
- Taking all walk-in / Online Admission Enquiries
- Responsibility of pre and post admissions process
- Respond to all written correspondence with high attention to detail
- Explain admission procedures to the students and their parents through phone calls, emails and face to face meetings
- Support the students throughout the admission process by answering their queries and helping them to complete the required documents
- Communicate with parents related to all the school enquiries
- Arrange appointments, meetings and circulate agendas
- Provide all round support to teachers and School administrators
- Greeting and assisting School visitors
- Maintaining proper data records and files of teachers, students, and staff
- Conduct teachers and staff evaluation process to ensure proper implementation of school curriculum
- Organizing and maintaining personnel records
- Preparing HR documents
- Updating internal HR databases (e.g., sick leaves record or maternity leave)
- Prepare HR documents, like employment contracts, continuation letters, and experience letters
- Assist payroll department by providing relevant employee leave and other details.
Office Manager
CITY INTERNATIONAL SCHOOL
2019.06 - 2021.02
- Taking all walk in, email and face enquiries related to School admissions and CBSE
- Maintaining proper data records and files of teachers, students, and staff
- Maintaining all CBSE records and files
- Responsible for all school related mails to the parents
- Organize and participate in all school events during the academic year
- Supervise facilities team for general cleanliness of the school
- Communicate with parents regarding fail grades or disciplinary issues
- Communicate with parents related to all the school enquiries
- Arrange appointments, meetings and circulate agendas
- Provide all round support to teachers and School administrators
- Greeting and assisting School visitors
- Continually looking to improve process and procedures and driving continuous improvement.
Administration Officer
ARCHOR GLOBAL PVT. LTD.
2013.02 - 2014.04
- Taking care of the day-to-day administration activities of the Organization
- Taking Care of attendance & leave applications
- Looking after the travel desk of the company with respect to ticket bookings (Air, Rail, and Road)
- Maintaining proper checklist related to housekeeping activities to ensure upkeep of facility
- Handling reception guest and associate calls
- Maintain inventory and record of stationery, medicines, etc
- Maintain courier records etc
- Prepare MIS
- Respond to emails and enquiries
- Preparation of Performa Invoice in SAP
- Responsible for overseeing collection of payments and Fee Collection and Perform regular and unexpected reconciliations of funds to transactions
- Ensure complaints are handled in a timely and courteous manner
- Identify opportunities for improvement and once approved then plan, design, document and implement new procedures against feedback – addressing their concerns at a systemic level.
Assistant Store Manager (ASM)
ESSAR TELECOM RETAIL LTD.
2008.04 - 2013.02
- Inventory Control & Store Management (Day to day Store Operations)
- Merchandising and Product Display
- Effective Achievement of Pre-Set Sales Targets
- Employee Management i.e., Discipline, Motivation, Morale & Training of New Staff
- Sales Development and Promotion
- Safety and Security of Material
- Daily Store Compliances
- Maintaining High Standard of Customer Service Maintaining Sales DATA on Daily basis
- Effective handling of customer Complaints.
Education
Bachelor of Commerce -
Delhi University, India
01.2002
2 Years Diploma in Multimedia -
APTECH (ARENA)
Skills
- Excellent Communication
- Customer Relationships
- Relationship Building and Management
- Policy Management
- Issue Resolution
- Sales Reporting
- Requirements Determination
- Overcoming Objections
- Service Assistance
- Business Development
- Product Knowledge
Additional - Trainings
- MPHASIS Training for 15 Days by NIIT
- Customer Service and Sales Training
Personal Information
- Date of Birth: 06/08/81
- Nationality: Indian
Languages
- Hindi
- English
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Relationship Executive
VIBGYOR High School
2021.10 - 2023.09
Admin / HR Executive
RIMS INTERNATIONAL SCHOOL
2021.03 - 2021.09
Office Manager
CITY INTERNATIONAL SCHOOL
2019.06 - 2021.02
Administration Officer
ARCHOR GLOBAL PVT. LTD.
2013.02 - 2014.04
Assistant Store Manager (ASM)
ESSAR TELECOM RETAIL LTD.
2008.04 - 2013.02
Bachelor of Commerce -
Delhi University, India
2 Years Diploma in Multimedia -
APTECH (ARENA)
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