Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Monojit Bhowmick

Monojit Bhowmick

Team Leader Operation
Bengaluru East

Summary

A self-motivated and organized professional with more than 11+ years of strong experience in Finance (KYC/Client Onboarding) and Customer Service management along with excellent multitasking skills. Good experience in international and multicultural environment as a good team player, or professional international liaison. Seeking to continue my career with an organization that will utilize my Management, Supervision & Administrative skills to benefit mutual growth and success applying creative problem solving and leadership skills. Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

12
12
years of professional experience

Work History

Team Leader

ANZ
Bengaluru
02.2022 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Quality Assurance and Quality Control Executive

HSBC
Bengaluru
07.2019 - 01.2022
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Reported production malfunctions to managers and production supervisors.
  • Recorded, analyzed, and distributed statistical information.
  • Inspected products and worker progress throughout production.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Senior KYC Analyst

HSBC
Bengaluru
09.2015 - 06.2019
  • Responsible for Quality Assure over all Enhanced Due Diligence reviews on completion by
  • Relationship Managers or Customer Due Diligence Utility team prior to sign off)
  • Perform timely quality assurance review in accordance with AML policies and departmental procedures within established timeframes
  • Develop recommendations for improvement and changes in current policies and procedures to close quality gaps and ensure continued compliance with FCC AML Policy and applicable regulations
  • Prepared KYC Due Diligence profiles on a wide range of entity types (Sole trader, Limited organizations, Trusts, LLC's, Partnerships, and Corporations)
  • Liaised to RM and other site lead to complete discrepancies highlighted during KYC remediation process
  • Performed Sanctions screening and PEPs identification, potential negative news hits across
  • Global Client Management divisions by using World Check & Lexis Nexis
  • Performed remediation based on trigger event (material changes), periodic review and policy changes to meet regulatory requirement
  • Liased with FCC, CSEM and RRCSC commetties to ensure that right customers are onboarded to the bank.

KYC Analyst

Altisource private limited
Bengaluru
04.2014 - 04.2015
  • Provide actionable data, create and design reports to the Senior Management to enable them to make proactive decision
  • Maintaining daily Production report, monthly consolidated report and preparing production and quality dashboards to record a database for various uses
  • Generating different LOBs and manage Pre Issuance, Post Issuance and Client Service to meet underwriting guidelines and provide healthier services to the client
  • Internship and Training

Analyst

24/7 Customer Service Private Limited
Bengaluru
03.2012 - 03.2014
  • Generate sales leads through Identifing and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Investigated daily variances and corrected errors to resolve discrepancies.

Education

MBA -

Bangalore University

BBM - Finance

Bangalore University, AHSEC
Indian Academy Degree College

12th Board - Science Education

B. N. College

Skills

Self-Motivatedundefined

Accomplishments

  • Project on “evaluation of efficiency of receivables by using the technique of receivable management at KSIC” (2011 - 2012)
  • Project on "evaluation of efficiency of receivables by using the technique of receivable management at MSIL" (2016 - 2017)
  • Site reports on Industrial visit to Cocacola, Bisleri & Kingfisher (Goa)

Timeline

Team Leader

ANZ
02.2022 - Current

Quality Assurance and Quality Control Executive

HSBC
07.2019 - 01.2022

Senior KYC Analyst

HSBC
09.2015 - 06.2019

KYC Analyst

Altisource private limited
04.2014 - 04.2015

Analyst

24/7 Customer Service Private Limited
03.2012 - 03.2014

MBA -

Bangalore University

BBM - Finance

Bangalore University, AHSEC

12th Board - Science Education

B. N. College

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Monojit BhowmickTeam Leader Operation