Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monojit Patra

New Delhi

Summary

Over 9+ years of enriched experience as Customer Care Executive in UK telecom, US Healthcare and Banking domain. Expertise in handling premium clients across different markets for their personal and corporate credit card accounts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

MASTER ANALYST

American Express
Gurgaon
01.2018 - 06.2024
  • Worked as part of a second tier team in collections and underwriting
  • Worked in a premium team handling corporate accounts of US based large and middle businesses
  • Collaborated with different teams within the organization such as marketing, sales, finance for effective resolution of customer complaints and issues.
  • Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
  • Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.

Claims Executive

Aegis Ltd
Kolkata
01.2016 - 12.2017
  • Generated weekly patient schedule and maintained up to date records of patient visits and follow ups
  • Initiated and obtained prior authorization and notification
  • Applied knowledge of coding systems such as ICD-10, CPT, and HCPCS to accurately process claims.
  • Investigated complex cases involving multiple providers, services, or diagnoses.
  • Responded to inquiries from members regarding their health care benefits.

Senior Executive

Wipro Bps
Kolkata
02.2013 - 06.2015
  • Provided technical assistance to customers through phone, email and chat support.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.

Education

HIGHER SECONDARY -

Andrew's HS High School
01.2007

SECONDARY -

B.D Memorial INSTITUTE
01.2005

Skills

  • Communication skill
  • Premium Client Handling
  • Upselling and Cross selling
  • Issue Identification
  • Financial Management
  • Basic Photography

Timeline

MASTER ANALYST

American Express
01.2018 - 06.2024

Claims Executive

Aegis Ltd
01.2016 - 12.2017

Senior Executive

Wipro Bps
02.2013 - 06.2015

HIGHER SECONDARY -

Andrew's HS High School

SECONDARY -

B.D Memorial INSTITUTE

Similar Profiles

CREATE PROFILE
Monojit Patra