Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Monu Kumar

New Delhi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

iSON Xperiencess
10.2022 - 05.2023
  • working for Sharaf DG UAE based company inbound and chat process using technologies SAP Daktela and DG OMS.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Sales Executive

Navigant Technologies
09.2021 - 06.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • I was working on the project of Shopee an Ecommerce compony of singapore on onboarding on platform to business with us.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • In Navigant I have also promoted to HCL technologies process where I have work on HCLs Smart wifi OSS and BSS technologies for Lead Generation and using sales navigator of LinkedIn to find correct company and correct prospect through cold calling and cold email for Tapping country Like USA, south America Europe and Australia.

Education

Bachelor of Arts - Political Science (Hons) With Economy

University of Delhi RLA College
New Delhi South Campus
05.2021

Skills

  • Coaching
  • Public Speaking
  • sales
  • Adaptability
  • Teamwork
  • Flexibility
  • Decision making
  • Patience
  • Active listening
  • Self-discipline
  • Motivation

Additional Information

While college days given free tuition for poor students. For one and half year.

I have worked as a statecraft society member in college and indulge in college elections to understand the true democracy.

Reading Newspaper of The Hindu

Reading Biographies and inspiring books

Physical exercise daily basis and watching you tube for free and open classes of Abhijit Banerjee and Easter Duflo

Timeline

Customer Service Executive

iSON Xperiencess
10.2022 - 05.2023

Sales Executive

Navigant Technologies
09.2021 - 06.2022

Bachelor of Arts - Political Science (Hons) With Economy

University of Delhi RLA College

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Monu Kumar