Summary
Overview
Work History
Education
Skills
Languages
DOB
Father's Name
Mother's Name
Declaration
Timeline
Generic

Monu Patel

Indore

Summary

Driven professional with a proven track record at Teleperformance, adept in complaint handling through Email. Excelled in moderating content, enhancing community standards compliance. Skilled in both technical support and ethical judgment, consistently delivering results with a focus on efficiency and professionalism.

Overview

8
8
years of professional experience

Work History

Content Moderator

Taskus India Pvt Ltd
Indore
05.2022 - Current
  • Monitored user-generated content for violations of community standards.
  • Reviewed content for compliance with clients policies and procedures.

Email Support Representative

Teleperformance
Indore
10.2021 - 05.2022
  • Responding to customer inquiries: This includes answering questions about products or services, troubleshooting technical issues, and providing general information.
  • Resolving customer complaints: Email care representatives must be able to identify the root cause of a problem and take steps to resolve it. This may involve escalating issues to other departments, or providing refunds or credits.
  • Providing excellent customer service: This means being polite, professional, and helpful at all times. Email care representatives should strive to resolve customer issues quickly and efficiently.

Customer Service Representative Email

Teleperformance
Indore
08.2016 - 09.2018
  • Email care representatives must be able to identify the root cause of a problem and take steps to resolve it. This may involve escalating issues to other departments, or providing refunds or credits.
  • This means being polite, professional, and helpful at all times. Email care representatives should strive to resolve customer issues quickly and efficiently.

Education

High School Diploma -

Army School
Jabalpur
04-2016

Skills

  • Complaint handling
  • Follow-up skills
  • Remote support
  • MS Excel
  • MS PowerPoint
  • MS Word
  • Social media
  • Ethical judgment
  • Excellent communication

Languages

Hindi
First Language
English
Advanced (C1)
C1

DOB

09/071998

Father's Name

Shesh Chandra Patel

Mother's Name

Saroj Patel

Declaration

I hereby declare that the particulars furnished above are true, complete and correct to my
knowledge and belief.

Timeline

Content Moderator

Taskus India Pvt Ltd
05.2022 - Current

Email Support Representative

Teleperformance
10.2021 - 05.2022

Customer Service Representative Email

Teleperformance
08.2016 - 09.2018

High School Diploma -

Army School

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Monu Patel