Summary
Overview
Work History
Education
Skills
Timeline
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Monu Sharma

Monu Sharma

Delhi

Summary

Seasoned Property and Operations Manager with over five years of progressive experience in hospitality, and residential services. Proven track record in enhancing operational efficiency, customer satisfaction, and team management in dynamic environments. Demonstrates a strong ability to develop and maintain relationships with diverse stakeholders, manage large-scale operations, and drive strategic initiatives. Passionate about delivering excellence in service management and committed to fostering a supportive and efficient working environment.

Overview

6
6
years of professional experience

Work History

Residence Manager

Stanza Living
09.2019 - Current
  • Closely monitored customer service and Day to day Operation.
  • Taking care of Food services ,feedback and Ordering ,utilization part.
  • Takin care of day to day complaints related to Housekeeping, Repair and maintenance and Rent collection.
  • Taking care of onboarding and exit of Students and working professional.
  • To manage CX ,FPS.
  • To train the new hired Operation executive as a coach.
  • To ascertain the Security and smooth Operations.
  • To take care of any kind of escalation and successful resolution at ground level.
  • Managed financial operations, overseeing monthly bill payments and maintaining crucial records, ensuring accuracy in financial tracking and adherence to budget constraints.
  • Cultivated strong community engagement, maintaining regular interactions with students to foster a supportive and vibrant living environment, contributing to higher retention rates.
  • Streamlined daily operations, ensuring the effective management of service tasks, which contributed to the smooth functioning of the property and enhanced resident satisfaction.

Educational Counseller

IT Bucket
08.2018 - 09.2019
  • Appropriately referred students to other services inside and outside the university to best meet their needs.
  • To manage after service calls.
  • To maintain the sales tracker.
  • To manage customer experience.
  • To ensure that correct information is provided to the customer.
  • To take feedback and resolve any complaint.

Education

Bachelor of Arts -

MDU Rohtak

12th -

HSBC

Skills

  • Operation Management

  • Customer Service

  • Food services

  • Complaint Resolution

  • Customer onboarding and exit

  • Rent collection and Cash management

  • Leadership skills

  • Critical thinking and problem solving

  • Marketing & social media

  • Real estate client handling

  • Microsoft office

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Timeline

Residence Manager

Stanza Living
09.2019 - Current

Educational Counseller

IT Bucket
08.2018 - 09.2019

Bachelor of Arts -

MDU Rohtak

12th -

HSBC

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Monu Sharma