Summary
Overview
Work History
Education
Skills
Accomplishments
Overall experience
Timeline
Generic

Monu Singh

Ranchi

Summary

Dynamic Support Specialist with a proven track record at Revolut, excelling in advertising analytics and customer relationship management. Spearheaded global brand onboarding and optimized campaign performance, enhancing user engagement. Adept at SQL query design and problem-solving, driving operational efficiency and innovative process improvements across diverse markets.

Overview

5
5
years of professional experience

Work History

Support Specialist

Revolut
08.2023 - Current
  • Led the on-boarding of new brands and enabled live integration across apps for user transactions, ensuring all due diligence processes were completed efficiently and accurately.
  • Designed and executed SQL queries to extract key data for marketing campaigns and merchant on-boarding, and maintained brand assets, including logo updates.
  • Managed advertising data across 68 countries, overseeing placements across various app environments to ensure global consistency and performance optimization.
  • Prepared and organized client-facing documentation for ad creatives and content, securing timely approvals and alignment with marketing objectives.
  • Coordinated Product Communication (push notifications, inbox, tiles, emails and product articles) across multiple markets, tailoring messages to regional offers and user behavior.
  • Planned and executed campaign events, tracking and analyzing key performance metrics, including impressions, clicks, and linkouts.
  • Edited and optimized creatives using Figma, aligning assets with client expectations, and in-app UI standards for enhanced user experience.
  • Established and monitored BCIs and KRIs to reduce error rates, and ensure high operational efficiency across campaign workflows.
  • Collaborated on creative alignment, ensuring content copy matched visual assets, and adhered to brand and platform guidelines before go-live.
  • Contributed innovative ideas for tools and process enhancements, improving task execution speed and team productivity.

Senior Operations Representative

Concentrix (Google Process)
Bengalore
03.2022 - 07.2023
  • Monitored live Google AdWords user account positions to ensure compliance with Google policies.
  • Prepared closing documents to facilitate seamless transactions and reduce processing delays.
  • Identified and resolved complex issues promptly, minimizing disruptions in workflow.
  • Ensured timely follow-up on transactions to enhance completion efficiency.
  • Maintained quality during reviews of high-value Google AdWords accounts, per Google standards.

English Teacher

School
09.2020 - 01.2022
  • Provided individualized instruction to meet the needs of all learners.
  • Maintained accurate records of student progress throughout the school year.
  • Designed assessments to monitor student progress in English language development.

Education

Bachelor of Arts -

A.N. College, Patliputra University
Patna
12-2021

Intermediate - Commerce

St. Xavier's School
Doranda
05.2018

Matric - Commerce Economics English Computer applications

Don Bosco Academy
Mccluskieganj

Skills

  • Content management
  • Customer service
  • Affiliate marketing
  • SQL query design
  • Data management
  • Advertising analytics
  • Customer relationship management
  • Creative alignment
  • Problem solving
  • Skill building

Accomplishments

  • Achieved Rewards of Recognition (ROR) twice in Concentrix (Google AdWords process) for achieving exceptional targets in team and overall performance

Overall experience

  • Over 5 years of overall experience with continued growth and expertise.

Timeline

Support Specialist

Revolut
08.2023 - Current

Senior Operations Representative

Concentrix (Google Process)
03.2022 - 07.2023

English Teacher

School
09.2020 - 01.2022

Bachelor of Arts -

A.N. College, Patliputra University

Intermediate - Commerce

St. Xavier's School

Matric - Commerce Economics English Computer applications

Don Bosco Academy

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Monu Singh