Monu Singh
Summary
Subject matter expertise in campaign operations and onboarding, coordinating cross-functional teams to ensure compliance, accuracy, and timely execution. Skilled in managing advertising operations across multiple countries and aligning content with brand guidelines. Proficient in data management, problem-solving, and process governance to support successful operations and enhance team productivity.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert
Revolut
Remote
07.2025 - Current
- Acted as the primary Subject Matter Expert (SME) for campaign operations and merchant onboarding, providing guidance and resolving complex operational issues across cross-functional teams.
- Led end-to-end onboarding and live integration of new brands across app environments, ensuring compliance, accuracy, and timely go-live execution.
- Managed and monitored advertising operations across 68+ countries, ensuring campaign consistency, localization accuracy, and performance optimization.
- Oversaw Product Communications (push notifications, inbox tiles, emails, and product articles), ensuring regional relevance, audience targeting, and alignment with business objectives.
- Partnered with marketing, product, and creative teams to ensure campaign assets, copy, and UI components adhered to brand and platform guidelines before launch.
- Mentored and supported team members by sharing process expertise, troubleshooting operational challenges, and driving best practices across campaigns and onboarding activities.
- Coordinated stakeholder communication and client-facing documentation to ensure smooth approvals, clear project alignment, and timely delivery of campaigns.
Support Specialist
Revolut
Remote
08.2023 - 06.2025
- Led the on-boarding of new brands and enabled live integration across apps for user transactions, ensuring all due diligence processes were completed efficiently and accurately.
- Designed and executed SQL queries to extract key data for marketing campaigns and merchant on-boarding, and maintained brand assets, including logo updates.
- Managed advertising data across 68 countries, overseeing placements across various app environments to ensure global consistency and performance optimization.
- Verified SM approvals for new brand onboarding and validated media plan, invoicing, payer, and merchant details to ensure compliance and accurate billing processes.
- Prepared and organized client-facing documentation for ad creatives and content, securing timely approvals and alignment with marketing objectives.
- Coordinated Product Communication (push notifications, inbox, tiles, emails and product articles) across multiple markets, tailoring messages to regional offers and user behavior.
- Planned and executed campaign events, tracking and analyzing key performance metrics, including impressions, clicks, and linkouts.
- Edited and optimized creatives using Figma, aligning assets with client expectations, and in-app UI standards for enhanced user experience.
- Established and monitored BCIs and KRIs to reduce error rates, and ensure high operational efficiency across campaign workflows.
- Collaborated on creative alignment, ensuring content copy matched visual assets, and adhered to brand and platform guidelines before go-live.
- Contributed innovative ideas for tools and process enhancements, improving task execution speed and team productivity.
Senior Operations Representative
Concentrix (Google Process)
Bengalore
03.2022 - 07.2023
- Monitored live Google AdWords user account positions to ensure compliance with Google policies.
- Prepared closing documents to facilitate seamless transactions and reduce processing delays.
- Identified and resolved complex issues promptly, minimizing disruptions in workflow.
- Ensured timely follow-up on transactions to enhance completion efficiency.
- Maintained quality during reviews of high-value Google AdWords accounts, per Google standards.
English Teacher
School
09.2020 - 01.2022
- Provided individualized instruction to meet the needs of all learners.
- Maintained accurate records of student progress throughout the school year.
- Designed assessments to monitor student progress in English language development.
Education
Bachelor of Arts -
A.N. College, Patliputra University
Patna12-2021
Intermediate - Commerce
St. Xavier's School
Doranda, Ranchi05-2018
Matric - Commerce Economics English Computer Applications
Don Bosco Academy
Mccluskieganj05-2016
Skills
- Content management
- Customer service
- Affiliate marketing
- Data management
- Advertising analytics
- Customer relationship management
- Creative alignment
- Problem solving
- Multitasking
- Skill building
- Project coordination
- Process governance
- Communication & presentation skills
Accomplishments
- Achieved Rewards of Recognition (ROR) twice in Concentrix (Google AdWords process) for achieving exceptional targets in team and overall performance
Timeline
Subject Matter Expert
Revolut
07.2025 - Current
Support Specialist
Revolut
08.2023 - 06.2025
Senior Operations Representative
Concentrix (Google Process)
03.2022 - 07.2023
English Teacher
School
09.2020 - 01.2022
Bachelor of Arts -
A.N. College, Patliputra University
Intermediate - Commerce
St. Xavier's School
Matric - Commerce Economics English Computer Applications
Don Bosco Academy
Languages
English - Fluent
Hindi - Native
OVERALL EXPERIENCE
Over 5 years of overall experience with continued growth and expertise.