WELL KNOWN WITH DMS OPERATING SYSTEM
Monukumar Kamal Sharma
Service Advisor
Nashik,MH
Summary
Dynamic Service Advisor with a proven track record at Jitendra Wheels Pvt Ltd, excelling in customer service and vehicle assessment. Recognized for enhancing revenue through tailored service recommendations and fostering trust with clients. Strong communicator with a commitment to quality inspections, consistently achieving high customer satisfaction ratings.
Overview
14
14
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Service Advisor
Jitendra Wheels Pvt Ltd (MG SERVICE) Morris Garage
04.2023 - Current
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Service Advisor
Rushabh Honda (Honda Cars India)
02.2016 - 11.2022
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Unnati Vehicle Pvt Ltd (Renault India Pvt Ltd)
02.2014 - 12.2015
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Call Center Representative
Virgo Bpo Services
02.2012 - 11.2013
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Engineering - BE MECHANICAL
SANDIP FOUNDATION
NASHIK 04.2001 -
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Technical support
Excellent communication
Cost estimation
Service recommendations
Listening skills
Repair quality inspections
Strong work ethic
Quality inspection
Software
Certification
[GUJRAT] Training - [2016]
Timeline
[GUJRAT] Training - [2023]
07-2023
Service Advisor
Jitendra Wheels Pvt Ltd (MG SERVICE) Morris Garage
04.2023 - Current
[MUMBAI] Training - [2018]
02-2018
[GUJRAT] Training - [2016]
06-2016
Service Advisor
Rushabh Honda (Honda Cars India)
02.2016 - 11.2022
Service Advisor
Unnati Vehicle Pvt Ltd (Renault India Pvt Ltd)
02.2014 - 12.2015
Call Center Representative
Virgo Bpo Services
02.2012 - 11.2013
Bachelor of Engineering - BE MECHANICAL
SANDIP FOUNDATION
04.2001 -