Moon Moon Bhuyan
Bengaluru
Summary
Dynamic CLM Operations Manager at HSBC with expertise in data governance and capacity planning. Proven track record in cross-functional collaboration and SQL query development, enhancing operational efficiencies. Adept at transforming complex data into actionable insights, driving strategic decision-making, and ensuring compliance with regulatory standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CLM Operations Manager - BoW Management
HSBC
Bengaluru
02.2023 - Current
- Capacity and Resource Planning -Involved in various MI data reporting, such as the creation of the Global Rolling BoW, COE BoW (for PC-FIG-ICG and CB), and EDD BoW.
- Monthly refresh on (Global Rolling BoW, COE BoW (for PC-FIG-ICG and CB), and EDD BoW).
- Data Governance: Global book governance for ETB, removal governance activity to ensure the profiles are aligned as per the guidance, and weekly exits and changes in risk reporting and remediation activities.
- Exits and NTB forecasting variance reporting.
- Documentation Management: BoW Documentation: Prep work for FRPs, drafting papers for the annual BoW and TOR update.
- Regulatory and Policy Compliance Management: RAM Impact Assessment
- Internal and external audit coordination: EDD audit and MSII support.
- Operations: System Update: Pandora bulk updates and case assignments.
MI Data Management Analyst
American Express GBT
Gurugram
08.2021 - 02.2023
- Generated and maintained comprehensive data management reports and analytics.
- Created detailed requirements specifications, use case diagrams, and process flows.
- Performed daily SQL queries on relational databases to resolve operational issues.
- Conducted user acceptance testing with cross-functional teams to align systems with client vision.
- Executed quality checks on bulk data from clients to ensure accuracy.
- Identified and resolved errors, enhancing operational efficiencies.
- Gathered transactional data from global markets after thorough validations.
- Prepared monthly quality review reports for stakeholders.
Capacity Building Trainer
Shri Aurobindo Society (Rupantar)
Assam
09.2019 - 03.2020
- Trained government school teachers in innovative teaching techniques under ZIIEI program in Assam.
- Oversaw training and mentoring processes for trainers to enhance instructional effectiveness.
- Developed reports on daily, monthly, and quarterly activities for higher management.
- Conducted workshops to inspire teachers' innovative ideas and guide implementation in classrooms.
MI Consultant
American Express GBT
Gurugram
07.2016 - 12.2018
- Crafted detailed requirements specifications, use case diagrams, and process flows.
- Led cross-functional teams to enhance client engagement strategies.
- Analyzed market trends to inform strategic decision-making processes.
- Collaborated with stakeholders to identify process improvement opportunities.
- Analyzed complex information from multiple sources to identify patterns or trends.
Senior Analyst
Colt Technologies India Pvt Ltd
Gurugram
07.2012 - 07.2016
- Conducted business analysis for sales and customer analytics, improving project management and SLA reporting.
- Utilized SalesForce.com to identify sales gaps and formulate targeted solutions.
- Managed sales territories, leads, and opportunities through effective utilization of SalesForce.com.
- Analyzed daily reconciliation discrepancies, providing solutions by extracting data from SalesForce platform.
- Designed complex logical and physical data models to fulfill analytical requirements.
- Delivered high-priority ad-hoc reports based on client specifications using SalesForce.com.
- Developed actionable insights to enhance operational performance and facilitate informed decision-making.
- Gathered business requirements while coordinating between functional, technical, and project management teams.
Associate
BA Continuum India Private Limited (BACI)
Gurugram
10.2010 - 05.2012
- Conducted research on unknown loans and monitored delinquency of first and second lien loans serviced by Bank of America.
- Executed detailed searches through county offices to identify first liens using property owner’s name, address, or SSN.
- Analyzed loan data from sales, marketing, and communication departments to assess overall performance.
- Compiled reports based on research findings and provided strategic investment recommendations for properties.
- Performed audits on loans to track payment history, interest rates, and any property discrepancies.
Customer Service Associate
FirstSource Solutions Ltd
Bangalore
12.2008 - 08.2009
- Managed inbound customer calls for SKY DTS UK, addressing queries and complaints.
- Handled customer inquiries efficiently via calls and emails, ensuring timely resolutions.
- Participated in escalation calls to resolve complex issues beyond standard inquiries.
- Achieved daily, weekly, and monthly performance targets established by the process.
Prometric Testing Centre Administrator
NIIT Limited
Guwahati
05.2007 - 06.2008
- Organized e-assessment processes to enhance testing efficiency.
- Assisted in developing and implementing e-testing strategies and policies.
- Established and maintained facilities to meet quality standards for e-testing.
- Provided technical support for e-testing applications, ensuring compliance with awarding body requirements.
Education
MBA -
Sikkim Manipal University
India08.2020
BSc - Information Technology
National Institute of Information Technology (Karnataka University)
07.2006
Skills
- Python programming
- Excel and Access proficiency
- Data governance practices
- Cross-functional collaboration
- Capacity planning strategies
- SQL query development
- Analytical skills
Certification
Advance Diploma in Information Technology, NIIT Ltd.
Accomplishments
Emerging Star - AMEX GBT, India.
Profile
Moon Moon Bhuyan, moonmoon.bhuyan@gmail.com, +91-9643316481, 12/12, married, English, Hindi, Assamese
Disclaimer
I certify that the above-mentioned information is correct to the best of my knowledge, and nothing has been concealed.
Timeline
CLM Operations Manager - BoW Management
HSBC
02.2023 - Current
MI Data Management Analyst
American Express GBT
08.2021 - 02.2023
Capacity Building Trainer
Shri Aurobindo Society (Rupantar)
09.2019 - 03.2020
MI Consultant
American Express GBT
07.2016 - 12.2018
Senior Analyst
Colt Technologies India Pvt Ltd
07.2012 - 07.2016
Associate
BA Continuum India Private Limited (BACI)
10.2010 - 05.2012
Customer Service Associate
FirstSource Solutions Ltd
12.2008 - 08.2009
Prometric Testing Centre Administrator
NIIT Limited
05.2007 - 06.2008
MBA -
Sikkim Manipal University
BSc - Information Technology
National Institute of Information Technology (Karnataka University)