MOORTHY NARAYANAPPA - ACCOUNTS MANAGER / EXECUTIVE - VAP PRECISION PRIVATE LIMITED

Summary

Dynamic Accounts Manager skilled in cross-functional collaboration and cost reduction strategies. Successfully managed the end-to-end sales process, delivering tailored solutions that improved client retention and increased account profitability.

Overview

6

Languages

13

years of professional experience

Work History

ACCOUNTS MANAGER /Sales Executive

VAP PRECISION PRIVATE LIMITED

02.2013 - Current

Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Managed the end-to-end sales process, ensuring alignment with client needs and company objectives.
Analyzed account performance metrics to identify opportunities for growth and efficiency improvements.
Collaborated with cross-functional teams to deliver tailored solutions that met client specifications.
Trained and mentored junior sales staff, enhancing team performance and knowledge-sharing.
Conducted market research to inform sales strategies and identify emerging industry trends.
Facilitated regular client meetings to assess satisfaction levels and address any service concerns.
Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
Collaborated with sales teams to identify new opportunities, driving revenue growth.
Strengthened relationships with key clients, leading to increased repeat business.
Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
Maximized revenue through strategic upselling of products or services to existing clients.
Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
Optimized internal communication between departments to address client inquiries efficiently and accurately.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Built relationships with customers and community to promote long term business growth.
Consulted with businesses to supply accurate product and service information.
Developed, maintained and utilized diverse client base.
Set and achieved company defined sales goals.
Met existing customers to review current services and expand sales opportunities.
Monitored service after sale and implemented quick and effective problem resolutions.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Negotiated prices, terms of sales and service agreements.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Managed sales forecasts and budgets, ensuring accurate financial planning and resource allocation.
Trained and mentored junior sales staff, fostering a collaborative environment and skill development.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Prospected new sales leads from directories, referrals and partners.
Proactively managed client correspondence and recorded tracking and communications.
Networked at events and by phone to expand business profits and revenues.
Managed sales plan activities and product launches resulting in expanded revenues and branding.
Monitoring Duty Drawback and RoDTEP Schemes

Education

DIPLOMA COMPUTER SCIENCE ENGINEERING - 2012

Adhiyamaan College of Engineering Hosur

Hosur, India

04.2001 -

Skills

Account management

Client management

Sales management

Business development

Sales analysis

Sales analytics

Performance analysis

Sales invoicing

Receivables management

Invoicing

Payment processing

Payment collection

Cash flow management

Expense tracking

Financial reports

Cost reduction

Supplier negotiation

Purchase order processing

Issue resolution

System improvements

Project coordination

Cross-functional teamwork

Customer relationships

Customer service

Goal achievement

CRM software proficiency

Sales analytics

Software

TALLYPRIME / ERP9

Microsoft Excel Worksheet

Microsoft Word Document