MOORTHY THIRPATHY
Bangalore
Summary
Dynamic NOC Engineer with a proven track record at HCL Technologies and Bharti Airtel, adept in network troubleshooting and enhancing connectivity solutions. Excelled in delivering high-availability services through skilled coordination and innovative problem-solving. Expertise in VoIP systems and fostering client relationships, significantly improving service delivery and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NOC Engineer
HCL technologies
Bangalore
11.2023 - Current
- Diagnose and resolve network issues reported by users, or detected through monitoring tools. This involves analyzing network performance, identifying root causes of problems, and implementing solutions to ensure optimal network functionality.
- Performance Analysis and Improvement. Generate and analyze reports on key performance indicators (KPIs), such as SLA, CSAT, and DSAT.
- Configure and maintain network devices, such as routers and switches. This includes setting up VLANs, routing protocols, and other network configurations according to organizational requirements.
- Monitor network performance and traffic patterns using network monitoring tools. Proactively identify and address potential bottlenecks, security threats, or performance degradation to maintain network reliability and uptime.
- Monitor network usage and bandwidth consumption trends to forecast future capacity requirements.ollaborate with other teams to upgrade network infrastructure or optimize resource allocation as needed to accommodate growing demands.
NOC Engineer
Team lease Services Ltd (Client: Bharti Airtel)
Chennai
12.2021 - 10.2023
- Hands-on exposure to Siemens' Nokia Telecom Switch, Huawei NGN Softx switch, SBC and MGCF.
- Handling South hub switch-related faults: Network, Voice, VoIP, PRI, BRI, and Green Tag Project, IP Centrex, and FTTH, SIP, SBC.
- Providing remote support for on-field deployment in the commissioning and troubleshooting of customer links.
- Handling of local, national, and international SIP customer-related complaints and providing resolution on time.
AES Data Field Engineer
Team lease Services Ltd (Client: Bharti Airtel)
Bangalore
07.2018 - 08.2021
- Delivering, testing, and handover of MPLS, ILP, P2P links, and dedicated Internet access circuits through fiber media technology.
- Fiber planning using FTTH architecture.
- Drive and partner with various cross-functional teams for service delivery to meet customer deadlines.
- LAN/WAN Technology: Ethernet, Leased Line.
- Maintained and monitored data center infrastructure to ensure high availability of services.
- Analyzed data from multiple sources to identify faults within the network infrastructure.
Education
Bachelor of Science - Bachelor of Engineering
Priyadarshini Engineering College
Tamilnadu, India.05-2017
High School Diploma -
KET Polytchnic College
Tamilnadu, India03-2014
Skills
- Signaling Protocol (SIP)
- Ticketing systems
- Network troubleshooting
- Wireless networking
- VoIP systems
- Network configuration
- NOC Monitoring
- Routing and Switching
Certification
- CCNA
- CISCO - CUCM
Timeline
NOC Engineer
HCL technologies
11.2023 - Current
NOC Engineer
Team lease Services Ltd (Client: Bharti Airtel)
12.2021 - 10.2023
AES Data Field Engineer
Team lease Services Ltd (Client: Bharti Airtel)
07.2018 - 08.2021
Bachelor of Science - Bachelor of Engineering
Priyadarshini Engineering College
High School Diploma -
KET Polytchnic College
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